Strategic Industrial Sales & Service Pro

MRC Global; Stow (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

MRC Global is seeking a customer-focused professional to support branch operations and respond to customer inquiries. You will develop accounts, generate quotes in the MRC Global database, and coordinate pricing, delivery specifications, and terms.

You will assist sales and branch management, maintain customer files, and monitor shipments to ensure timely delivery. The role emphasizes understanding customer needs, providing technical information, and maintaining quality standards while

Qualifications

• Customer service experience with increasing responsibility.
• Ability to generate quotes and provide product pricing.
• Capable of using company database to manage orders and profiles.

Responsibilities

• Respond to customer inquiries and develop accounts.
• Enter and maintain purchase orders and customer orders.
• Provide product prices, delivery specs, and payment terms.
• Assist outside sales and branch management on priority transactions.
• Maintain customer files and ensure accurate records.
• Monitor ship dates and expedite as needed.

Skills

Customer service

Inside sales

Communication

Terminology and pricing

Computer skills

Education

High School Diploma or GED

Post-secondary training

Tools

MRC Global database

Computers & software applications

Job description

MRC Global is seeking a customer-focused professional to support branch operations and respond to customer inquiries. You will develop accounts, generate quotes in the MRC Global database, and coordinate pricing, delivery specifications, and terms.

You will assist sales and branch management, maintain customer files, and monitor shipments to ensure timely delivery. The role emphasizes understanding customer needs, providing technical information, and maintaining quality standards while