Strategic IMS Transformation Leader

CVS Health

Maryland

Hybrid

USD 144,000 - 288,000

Full time

9 days ago

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Job summary

CVS Health is appointing a Lead Director for IMS Program Transformation to guide a multi-year transformation from broad-based provider models to specialized, outcome-based engagements. You will define the roadmap, governance, and delivery model across IMS and ISTS programs, partnering with Technology Performance to align outcomes, financial performance, risk, and value realization.

You will build scalable playbooks, manage vendor strategies, and enable AI/automation while ensuring regulatory

Qualifications

10+ years of experience in vendor management, strategic sourcing, supplier governance, or large-scale managed service delivery.
10+ years of experience leading complex technology service transformations, managed service transitions, supplier changes, or operating model redesign within a large enterprise.
10+ years of experience defining and managing outcome-based service agreements, performance measures, governance routines, financial commitments, and executive escalations.
7+ years of understanding infrastructure and technology operations, including service management, operational risk, resilience, and cross-tower dependencies.
7+ years of experience with the ability to influence and align senior leaders and cross-functional stakeholders without relying solely on direct authority.
7+ years of experience building business cases and using financial, operational, and service performance data to guide decisions and measure realized value.
7+ years of experience with executive communication, negotiation, program leadership, problem-solving, and organizational change management skills.

Responsibilities

Own the multi-year IMS Program Transformation strategy, roadmap, governance model, and integrated execution plan, with clear milestones, outcomes, dependencies, risks, and decision points.
Lead the transition from large, broad-scope managed service provider arrangements to a focused ecosystem of specialized partners and outcome-based engagements aligned to defined technology and business needs.
Assess IMS service towers, capabilities, delivery performance, labor models, dependencies, automation opportunities, and transition readiness to determine the appropriate future-state delivery model for each service.
Define reusable principles, standards, and playbooks that can extend the transformation model from IMS to other ISTS managed service programs.
Partner closely with the Technology Performance Team to establish financial baselines, value cases, productivity expectations, performance measures, outcome scorecards, and benefits realization tracking.
Build strong alignment across ISTS stakeholders, including technology owners, engineering and operations leaders, architecture, finance, procurement, legal, cyber defense, risk, human resources, and enterprise governance teams.
Develop and maintain a fact-based vendor and sourcing strategy that evaluates provider specialization, capability fit, delivery risk, geographic coverage, knowledge retention, economics, and long-term flexibility.
Translate desired outcomes into clear scopes, service levels, operating measures, accountability mechanisms, incentives, and governance expectations for partner engagements.
Lead procurement, contracting, negotiation, due diligence, and transition planning activities in partnership with the appropriate CVS Health functions.
Design governance that creates clear service ownership, transparent decision rights, effective escalation paths, and disciplined performance management across CVS Health and partner teams.
Direct complex service transitions while maintaining operational stability, regulatory compliance, security, business continuity, and a positive stakeholder experience.
Identify opportunities to use AI, automation, observability, analytics, and modern engineering practices to reduce manual effort, improve service resilience, and increase productivity.
Create executive-ready communications and recommendations that clearly articulate status, decisions, financial implications, operational risks, tradeoffs, and required actions.
Establish change management, communications, and stakeholder engagement plans that prepare impacted teams for new roles, responsibilities, processes, and partner models.
Build the internal capabilities, knowledge transfer practices, and succession plans required to reduce dependency on external providers and strengthen CVS Health accountability for technology outcomes.
Ensure all transformation activities comply with CVS Health policies, contracting standards, code of conduct, and applicable security, privacy, safety, quality, and regulatory requirements.
Model CVS Health values through inclusive leadership, transparent decision-making, constructive challenge, disciplined follow-through, and accountability for results.