IMS Transformation Director: Strategy, Partners & Outcomes

CVS Health; Virginia (MN); Hybrid; USD 144,000 - 288,000; Full time

Job summary

CVS Health seeks a Lead Director, IMS Program Transformation to lead transformation of Infrastructure Managed Services into a focused, outcome-based ecosystem. You will define roadmap, governance, and transition plans across IMS and ISTS programs, partnering with Technology Performance and stakeholders to ensure value delivery.

Responsibilities include vendor strategy, financial baselines, risk management, and change management, with emphasis on AI and automation to improve resilience and

Qualifications

• 10+ years of experience in vendor management, strategic sourcing, supplier governance, or large-scale managed service delivery.
• 10+ years of experience leading complex technology service transformations, managed service transitions, supplier changes, or operating model redesign within a large enterprise.
• 10+ years of experience defining and managing outcome-based service agreements, performance measures, governance routines, financial commitments, and executive escalations.
• 7+ years of understanding of infrastructure and technology operations, including service management, operational risk, resilience, and cross-tower dependencies.

Responsibilities

• Own the multi-year IMS Program Transformation strategy, roadmap, governance model, and integrated execution plan, with clear milestones, outcomes, dependencies, risks, and decision points.
• Lead the transition from large, broad-scope managed service provider arrangements to a focused ecosystem of specialized partners and outcome-based engagements aligned to defined technology and business needs.
• Assess IMS service towers, capabilities, delivery performance, labor models, dependencies, automation opportunities, and transition readiness to determine the appropriate future-state delivery model for each service.
• Define reusable principles, standards, and playbooks that can extend the transformation model from IMS to other ISTS managed service programs.
• Partner closely with the Technology Performance Team to establish financial baselines, value cases, productivity expectations, performance measures, outcome scorecards, and benefits realization tracking.

Skills

Vendor management

Strategic sourcing

Supplier governance

Large-scale MSP delivery

Executive communication

Program leadership

Education

Bachelor's degree or equivalent

Tools

ServiceNow

IT service management

Automation

Job description

CVS Health seeks a Lead Director, IMS Program Transformation to lead transformation of Infrastructure Managed Services into a focused, outcome-based ecosystem. You will define roadmap, governance, and transition plans across IMS and ISTS programs, partnering with Technology Performance and stakeholders to ensure value delivery.

Responsibilities include vendor strategy, financial baselines, risk management, and change management, with emphasis on AI and automation to improve resilience and