Lead Director, IMS Transformation & Partner Ecosystems

CVS Health; New York (NY); Hybrid; USD 144,000 - 288,000; Full time

Job summary

CVS Health is seeking a Lead Director, IMS Program Transformation to lead the overhaul of managed service programs into a focused, outcome-based ecosystem. You will define the transformation roadmap across governance, sourcing, operating model redesign, and workforce planning, partnering with Technology Performance to align outcomes and value delivery.

You will build a repeatable vendor model, ensure security and regulatory compliance, and drive AI and automation enablement to reduce manual

Qualifications

• 10+ years in vendor management or large-scale MSP delivery.
• 10+ years leading technology service transformations.
• 7+ years influencing senior leaders without direct authority.
• Bachelor’s degree or equivalent experience in related field.

Responsibilities

• Own multi-year IMS program transformation strategy and roadmap.
• Lead transition to specialized partners with outcome-based engagements.
• Define and manage governance, metrics, and decision rights.
• Partner with Technology Performance Team on baselines and benefits.

Skills

Vendor management

Strategic sourcing

Executive communication

Program leadership

Stakeholder alignment

Financial analysis

Organizational change

Education

Bachelor's degree in business/tech

Advanced degree preferred

Tools

ServiceNow

Cloud operations

Data center operations

AIOps

Job description

CVS Health is seeking a Lead Director, IMS Program Transformation to lead the overhaul of managed service programs into a focused, outcome-based ecosystem. You will define the transformation roadmap across governance, sourcing, operating model redesign, and workforce planning, partnering with Technology Performance to align outcomes and value delivery.

You will build a repeatable vendor model, ensure security and regulatory compliance, and drive AI and automation enablement to reduce manual