Strategic Implementation Lead

Rently; Camarillo (CA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

401k

PTO

Sick time off

Gym reimbursement

Pet insurance

Career growth

Professional development

Travel opportunities

Team events

Job summary

Rently is transforming how people find and access rental homes through smart, self-touring technology. As an implementation Project Manager, you’ll own the client onboarding experience from contract signature to go-live and run it like a project, coordinating multi-workstream accounts and cross-functional teams.

You’ll manage timelines, mitigations, and escalations, while serving as trusted advisor to clients, ensuring a smooth, successful deployment and handoff to post-implementation support.

Qualifications

• 4+ years in an implementation, onboarding, or project management role at a SaaS or proptech company.
• Demonstrated experience running projects end to end - scoping, scheduling, risk management, and stakeholder communication.
• 1–2 years hands-on experience with Salesforce, ZenDesk, or comparable CRM/support tools.
• Strong technical aptitude - you can quickly learn new platforms and troubleshoot creatively.
• Excellent communicator: clear, concise, and confident across written, verbal, and client-facing settings.

Responsibilities

• Own the end-to-end implementation plan for complex, high-priority accounts - defining scope, milestones, deliverables, and go-live dates.
• Build and maintain project schedules, track dependencies, and manage critical path across smart home, access control, and self-guided tour workstreams.
• Coordinate internal and external resources - field techs, vendors, sales, and finance - to keep every implementation on time and on scope.
• Identify, log, and mitigate project risks; elevate blockers early and drive them to resolution.
• Manage scope changes through a clear change-order process tied to stated assumptions and site conditions.
• Report project status, health, and progress to clients and internal stakeholders on a regular cadence.

Skills

PM experience

End-to-end projects

Salesforce/ZenDesk

Technical aptitude

Communication

Multi-tasking

Detail-oriented

Tools

Salesforce

ZenDesk

Confluence

Google Workspace

Job description

Rently is transforming how people find and access rental homes through smart, self-touring technology. As an implementation Project Manager, you’ll own the client onboarding experience from contract signature to go-live and run it like a project, coordinating multi-workstream accounts and cross-functional teams.

You’ll manage timelines, mitigations, and escalations, while serving as trusted advisor to clients, ensuring a smooth, successful deployment and handoff to post-implementation support.