Strategic Implementation Consultant I (Commercial)

Tech Sales Jobs; New York (NY); Hybrid; USD 91,000 - 114,000; Full time

Benefits offered by this job

Hybrid work model

Remote work up to 4 weeks per year

Job summary

Brex is seeking an Implementation Consultant I for the Commercial team in New York City to guide small and mid-sized customers through onboarding and getting up and running on Brex with structured support.

You will build product knowledge, sharpen project management skills, and lay the foundation for a career in implementation consulting, with cross-functional collaboration and hands-on configuration work. This hybrid role blends collaboration with independent initiative.

Qualifications

• 2+ years in a customer-facing role within a SaaS organization or consulting firm that delivers SaaS services.
• Some exposure to project coordination or structured implementation work.
• Strong communication skills with customers and internal stakeholders.
• Comfort working across technical and non-technical workstreams with guidance.
• Organized and detail-oriented with a strong sense of urgency in driving tasks to completion.
• Collaborative mindset with the ability to work cross-functionally to resolve issues.

Responsibilities

• Organize and facilitate customer meetings by managing agendas, capturing notes, tracking action items, and setting clear expectations throughout the implementation lifecycle.
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance.
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track.
• Assist with spend migrations and support end-user adoption during deployment, helping customers feel confident and prepared for go-live.
• Introduce integration concepts to customers, provide relevant guides for connecting Brex with external systems, and engage Technical Consultants for more complex integration or troubleshooting needs.
• Coordinate handoffs between AE/CSE and CSM, providing basic documentation to ensure continuity of the client relationship.
• Deliver standard change management templates to customers in preparation for go-live, and lead training sessions with supervision as needed.
• Collaborate within the Implementation team and contribute feedback on the client experience when asked, supporting process improvements over time.

Skills

Customer-facing

Project coordination

Communication

Technical exposure

SaaS domain

Job description

Brex is seeking an Implementation Consultant I for the Commercial team in New York City to guide small and mid-sized customers through onboarding and getting up and running on Brex with structured support.

You will build product knowledge, sharpen project management skills, and lay the foundation for a career in implementation consulting, with cross-functional collaboration and hands-on configuration work. This hybrid role blends collaboration with independent initiative.