Strategic Hybrid MSP Client Relationship Manager

FusionTek; Washington (District of Columbia); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) matching

Generous PTO

Birthday PTO

Floating holidays

Education reimbursement

Team events

Job summary

FusionTek, located in the Washington, DC area, seeks a Client Relationship Manager to own a dedicated client portfolio and be the face of the company for those clients. You will drive service excellence, nurture long-term partnerships, and advocate for clients across the organization.

This hybrid role allows primarily remote work with occasional travel to client meetings and events in the DC region. You’ll collaborate with Project Management, Sales and Leadership to keep clients informed and

Qualifications

• Experience with MSP operations and service delivery models.
• Ability to manage a portfolio of clients end-to-end.
• Residence in DC metro area or willingness to commute.

Responsibilities

• Be the primary contact for your clients and ensure they feel heard and valued.
• Drive retention and growth by building lasting relationships.
• Monitor account health, identify risks, and develop action plans.
• Bridge client feedback to internal teams to improve service delivery.
• Coordinate with Project Managers, Sales and Leadership to advance initiatives.
• Maintain accurate client documentation and technical configurations.
• Conduct virtual or onsite client visits as needed to strengthen relationships.

Skills

MSP experience

Account management

Strong communication

Problem solving

Remote work self-management

Tools

AutoTask

ConnectWise

Microsoft 365

Azure

AWS

Job description

FusionTek, located in the Washington, DC area, seeks a Client Relationship Manager to own a dedicated client portfolio and be the face of the company for those clients. You will drive service excellence, nurture long-term partnerships, and advocate for clients across the organization.

This hybrid role allows primarily remote work with occasional travel to client meetings and events in the DC region. You’ll collaborate with Project Management, Sales and Leadership to keep clients informed and