Strategic Client Success Manager (Hybrid)

Amtivo Group; Grand Rapids (MI); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) Pension

Paid time off (15 days)

Dental insurance

Vision insurance

Quarterly Bonus 5%

Commission structure

Paid Sick Leave (Up to 6 days)

Bereavement Leave

Parental Leave

Refer a Friend Bonus Scheme

Training Opportunities

Job summary

Amtivo Group is seeking a proactive Client Account Manager in Grand Rapids, MI. The role is hybrid, with 2 days in office and 3 days remote, reporting to the Client Services Manager.

You will be the primary contact for a portfolio of clients, delivering exceptional service through the certification journey and coordinating with internal teams. You’ll nurture client relationships, gather requirements, and identify opportunities to expand services, contributing to retention and growth in a

Qualifications

• Experience in Account Management or Client Services roles.
• Proven ability to manage multiple client accounts and priorities.
• Strong relationship-building and communication skills.
• Experience resolving client issues and delivering solutions.
• Excellent organizational and time-management abilities.

Responsibilities

• Build and maintain strong relationships with an assigned portfolio of clients.
• Serve as the primary point of contact throughout the client lifecycle.
• Understand client goals and challenges; propose aligned solutions.
• Identify opportunities to offer additional products and services.
• Coordinate with internal teams to deliver seamless service.
• Manage the certification maintenance process and documentation.

Skills

Account Management

Client Services

Customer Success

Relationship building

Communication

Organizational skills

Time management

Commercial awareness

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

Amtivo Group is seeking a proactive Client Account Manager in Grand Rapids, MI. The role is hybrid, with 2 days in office and 3 days remote, reporting to the Client Services Manager.

You will be the primary contact for a portfolio of clients, delivering exceptional service through the certification journey and coordinating with internal teams. You’ll nurture client relationships, gather requirements, and identify opportunities to expand services, contributing to retention and growth in a