Strategic HRIS & Shared Services Manager

The Centers; Cleveland (OH); Hybrid; USD 90,000 - 140,000; Full time

Job summary

The Centers in Cleveland, OH seeks a Manager, HR Information Systems & Shared Services to lead the HR Shared Services pillar within People and Culture, combining HRIS administration, benefits and vendor management into a service-oriented function.

You will build and lead a shared services model with a ticketing system, ensuring accuracy, timeliness, and high employee experience across HRIS, payroll, and benefits operations.

Qualifications

• Bachelor's degree in HR, business, information systems or related field preferred.
• Experience maintaining and optimizing HRIS, payroll, and benefits processes.
• Experience managing vendor relationships and contracts (RFPs/SLA).
• Prior supervisory or team leadership experience preferred.
• Basic understanding of XML and low-code tools.

Responsibilities

• Lead and manage the HR Shared Services team (HRIS, benefits) with service standards.
• Design and implement a shared services ticketing and triage model.
• Maintain HRIS data integrity, system roles, users, and access.
• Oversee benefits administration, open enrollment, and compliance.
• Manage vendor relationships and lead HR systems improvement projects.
• Collaborate with IT, Finance, HRBP, Recruiting and L&D to meet needs.

Skills

HRIS administration

Payroll

Benefits administration

Vendor management

Data reporting

Low-code tools

HCM systems

Education

Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field

Tools

HRIS software

XML

Low-code platforms

Job description

The Centers in Cleveland, OH seeks a Manager, HR Information Systems & Shared Services to lead the HR Shared Services pillar within People and Culture, combining HRIS administration, benefits and vendor management into a service-oriented function.

You will build and lead a shared services model with a ticketing system, ensuring accuracy, timeliness, and high employee experience across HRIS, payroll, and benefits operations.