Strategic HR Project Manager: Transforming HR Programs

Teleperformance USA; South Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Supplemental medical coverage

FSA plans

Retailer discounts

Employee assistance programs

Job summary

Teleperformance USA is seeking a seasoned HR Project Manager to lead cross-functional HR initiatives, optimize operations, and manage complex programs across North America. The role emphasizes stakeholder collaboration, budget planning, and vendor coordination within a large, inclusive organization.

The successful candidate will bring 5+ years in HR with project management experience, strong communication, and proficiency in HRIS/ATS tools.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Project Management, Organizational Development, or a related field; equivalent experience may be considered.
• Minimum of 5 years of progressive HR experience, including operations, employee lifecycle processes, or HR transformation initiatives.
• Minimum of 2–3 years of project management experience, preferably within a BPO, contact center, shared services, outsourcing, or high-volume operations environment.
• Demonstrated ability to manage multiple complex projects simultaneously while balancing competing priorities and deadlines.
• Strong understanding of HR operations, talent acquisition, onboarding, employee relations, workforce planning, compliance, and HR reporting.
• Experience working with cross-functional stakeholders, senior leaders, vendors, and operational teams.
• Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, Outlook, and project tracking tools; experience with HRIS, ATS, or workforce platforms preferred.

Responsibilities

• Organize project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements.
• Monitor and report on the status of projects including cost, timing, and staffing.
• Ensure adherence to internal and external quality standards (e.g., International Standards Organization).
• Identify/resolving obstacles to completing projects on time and to budget.
• May include work managing multiple, interrelated projects (including business transformation projects).
• On some projects, the work may include integrating vendor tasks into the project plan and tracking and reviewing vendor deliverables.
• Partner with finance team to plan for each year’s Recruiting and HR annual budgets (including all subsidiaries for North America).
• Attend monthly reforecasting calls to plan for and speak to any operational changes that will have budget impacts.
• Review invoicing for HR and Recruiting to ensure accuracy, adherence to contractual requirements, and breakdown of costs.
• Submit purchase requests for invoices and expected costs throughout the calendar year, following up on approvals for purchase order generation.
• Partner with accounts payable to ensure invoices are processed and paid in a timely manner.
• Maintain vendor relationships as primary billing contact for billing inquiries, in voice payments, and handling disputes.
• Partner with procurement for new vendor onboarding and contract renewals.
• Prepare monthly Headcount Ratio Management (HCRM) reporting including overall personnel headcount, FTE per department, hours worked, hires, and terminations.
• Prepare monthly Cost Per Hire (CPH) reporting including new hire starts and cost breakdowns.
• Process any purchase card orders as necessary and reconcile with cost allocations.
• Partner with VP of Recruiting to facilitate scheduling of quarterly town halls and presenter selection.
• Develop and maintain organizational chart for TP North America’s CPO; review Workday for accuracy.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Education

Bachelor’s degree in HR/Business/Proj Mgmt

Job description

Teleperformance USA is seeking a seasoned HR Project Manager to lead cross-functional HR initiatives, optimize operations, and manage complex programs across North America. The role emphasizes stakeholder collaboration, budget planning, and vendor coordination within a large, inclusive organization.

The successful candidate will bring 5+ years in HR with project management experience, strong communication, and proficiency in HRIS/ATS tools.