HR Project Manager

Teleperformance USA; South Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Supplemental medical coverage

FSA plans

Retailer discounts

Employee assistance programs

Job summary

Teleperformance USA is seeking a seasoned HR Project Manager to lead cross-functional HR initiatives, optimize operations, and manage complex programs across North America. The role emphasizes stakeholder collaboration, budget planning, and vendor coordination within a large, inclusive organization.

The successful candidate will bring 5+ years in HR with project management experience, strong communication, and proficiency in HRIS/ATS tools.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Project Management, Organizational Development, or a related field; equivalent experience may be considered.
• Minimum of 5 years of progressive HR experience, including operations, employee lifecycle processes, or HR transformation initiatives.
• Minimum of 2–3 years of project management experience, preferably within a BPO, contact center, shared services, outsourcing, or high-volume operations environment.
• Demonstrated ability to manage multiple complex projects simultaneously while balancing competing priorities and deadlines.
• Strong understanding of HR operations, talent acquisition, onboarding, employee relations, workforce planning, compliance, and HR reporting.
• Experience working with cross-functional stakeholders, senior leaders, vendors, and operational teams.
• Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, Outlook, and project tracking tools; experience with HRIS, ATS, or workforce platforms preferred.

Responsibilities

• Organize project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements.
• Monitor and report on the status of projects including cost, timing, and staffing.
• Ensure adherence to internal and external quality standards (e.g., International Standards Organization).
• Identify/resolving obstacles to completing projects on time and to budget.
• May include work managing multiple, interrelated projects (including business transformation projects).
• On some projects, the work may include integrating vendor tasks into the project plan and tracking and reviewing vendor deliverables.
• Partner with finance team to plan for each year’s Recruiting and HR annual budgets (including all subsidiaries for North America).
• Attend monthly reforecasting calls to plan for and speak to any operational changes that will have budget impacts.
• Review invoicing for HR and Recruiting to ensure accuracy, adherence to contractual requirements, and breakdown of costs.
• Submit purchase requests for invoices and expected costs throughout the calendar year, following up on approvals for purchase order generation.
• Partner with accounts payable to ensure invoices are processed and paid in a timely manner.
• Maintain vendor relationships as primary billing contact for billing inquiries, in voice payments, and handling disputes.
• Partner with procurement for new vendor onboarding and contract renewals.
• Prepare monthly Headcount Ratio Management (HCRM) reporting including overall personnel headcount, FTE per department, hours worked, hires, and terminations.
• Prepare monthly Cost Per Hire (CPH) reporting including new hire starts and cost breakdowns.
• Process any purchase card orders as necessary and reconcile with cost allocations.
• Partner with VP of Recruiting to facilitate scheduling of quarterly town halls and presenter selection.
• Develop and maintain organizational chart for TP North America’s CPO; review Workday for accuracy.

Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Education

Bachelor’s degree in HR/Business/Proj Mgmt

Job description

Category : Human Resources

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world’s most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here (https://www.teleperformance.com/en-us/contact-us/) . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

General Project Management requires general business knowledge to plan, organize, and control resources, procedures, and timing for an administrative or business process including:

• – Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements
• – Monitoring and reporting on the status of projects including cost, timing, and staffing
• – Ensuring adherence to internal and external quality standards (e.g., International Standards Organization)
• – Identifying/resolving obstacles to completing projects on time and to budget
• – May include work managing multiple, interrelated projects (including business transformation projects)
• – On some projects, the work may include integrating vendor tasks into the project plan and tracking and reviewing vendor deliverables
• – Partner with finance team to plan for each year’s Recruiting and HR annual budgets (including all subsidiaries for North America)
• – Attend monthly reforecasting calls to plan for and speak to any operational changes that will have budget impacts to ensure reforecasts accurately account for cost
• – Review invoicing for HR and Recruiting to ensure accuracy, adherence to contractual requirements, and breakdown of costs
• – Submit purchase requests for invoices and expected costs throughout the calendar year, following up on approvals for purchase order generation
• – Partner with accounts payable to ensure invoices are processed and paid in a timely manner, receiving purchase orders with receipt of services or goods
• – Maintain vendor relationships as primary billing contact for billing inquiries, in voice payments, and handling of any disputes
• – Partner with procurement for new vendor onboarding and contract renewals
• – Prepare monthly Headcount Ratio Management (HCRM) reporting including overall personnel headcount, FTE per department, hours worked, monthly employees hired and terminated, shared with global leadership
• – Prepare monthly Cost Per Hire (CPH) reporting including monthly new hire starts and a detailed breakdown of recruiting cost per hired based on cost categories, shared with global leadership
• – Process any purchase card orders as necessary and reconcile with cost allocations
• – Partner with VP of Recruiting to facilitate scheduling of quarterly town halls and selection of each quarter’s presenter
• – Develop and maintain organizational chart for TP North America’s CPO
• – Review Workday for accuracy to the organizational chart and assist with updates
• – Prepare and track total personnel labor cost, severance amounts, and savings for reductions within the organization for any reductions in force, maintaining strict confidentiality when working with regional and global leadership
• – Work with TP North America’s CPO to develop presentations
• – Additional tasks as needed or required by the business

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and does not need instructions or guidelines. Might supervise work of less experienced professionals, to provide professional expertise and take responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level deliver their share of professional responsibilities focusing on professional excellence.

Required Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Project Management, Organizational Development, or a related field; equivalent experience may be considered.
• Minimum of 5 years of progressive HR experience, including experience supporting operations, employee lifecycle processes, or HR transformation initiatives.
• Minimum of 2–3 years of project management experience, preferably within a BPO, contact center, shared services, outsourcing, or high-volume operations environment.
• Demonstrated ability to manage multiple complex projects simultaneously while balancing competing priorities and deadlines.
• Strong understanding of HR operations, talent acquisition, onboarding, employee relations, workforce planning, compliance, and HR reporting.
• Experience working with cross-functional stakeholders, senior leaders, vendors, and operational teams.
• Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, Outlook, and project tracking tools; experience with HRIS, ATS, or workforce platforms preferred.

Prefered Qualifications:

• Project management certification such as PMP, CAPM, PRINCE2, or equivalent.
• HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR.
• Experience supporting global, multi-site, remote, or hybrid BPO operations.
• Experience with HR process improvement, automation, dashboard reporting, system implementations, or organizational change initiatives.
• Familiarity with client-facing service delivery environments, SLAs, KPI governance, and operational ramp planning.

Required Skills

BEST Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.