Strategic HR Business Partner — Client Success (PEO)

Prestige Employee Administrators; Melville (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

PrestigePEO is seeking an experienced HR Business Partner to manage day-to-day human resources activities for clients and worksite employees. You will provide consultation, guidance, and problem resolution within your assigned client portfolio, building strong relationships with clients and brokers.

You will oversee service delivery, coordinate with Payroll, Benefits, Compliance, and other teams, and travel to client sites as needed.

Qualifications

• Minimum three years of HR Generalist or related experience.
• PHR or SHRM-CP certification preferred.
• Bachelor’s degree (business administration or human resources) preferred.
• Multi-state compliance experience preferred.

Responsibilities

• Serve as the primary contact for clients’ HR needs, ensuring compliance with all applicable federal, state, and local laws.
• Provide account management for clients as it relates to Prestige services.
• Oversee other dedicated client resources to ensure coordinated service delivery.
• Develop and maintain effective business relationships with clients and brokers.
• Conduct client visits (virtual and in-person) to develop and enhance client satisfaction.
• Engage Payroll Specialists, Benefits Specialists, and other internal colleagues as needed to address client and worksite employee needs.
• Act as a resource and advisor to clients on human resources matters such as new hire on-boarding, employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination.
• Manage employee handbook creation, facilitate training initiatives, and support development of clients’ policies and procedures.
• Learn and develop competence with all technology applications and other tools necessary to perform the role.
• Conduct PrestigePRO product demonstrations for clients as needed. Provide product information for technology partners to clients.
• Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients.
• Collaborate with colleagues across departments to resolve problems for clients and worksite employees, including Payroll, Benefits, Compliance, Workers’ Compensation/Risk, Tax, and others.
• Ensure a smooth onboarding experience for new clients and newly hired worksite employees.
• Foster teamwork and a positive work environment through frequent collaboration with other HR Business Partners, Benefits Specialists, and Payroll Specialists in promoting best practices.
• Attend HR meetings and participate in HR educational workshops.
• Participate in special projects within the HR Client Services department.
• Other duties as assigned.
• May need to travel to clients.

Skills

Bilingual English/Spanish

Salesforce

Prism

Problem solve

Public speaking

Excellent communication

Detail oriented

Learning new technology

Education

Bachelor's degree

PHR or SHRM-CP

Job description

PrestigePEO is seeking an experienced HR Business Partner to manage day-to-day human resources activities for clients and worksite employees. You will provide consultation, guidance, and problem resolution within your assigned client portfolio, building strong relationships with clients and brokers.

You will oversee service delivery, coordinate with Payroll, Benefits, Compliance, and other teams, and travel to client sites as needed.