Strategic Housing Operations Director

High Point University; High Point (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

High Point University seeks a Director of Housing Operations to provide strategic oversight of housing allocation processes and protocols, oversee staff responsible for incoming and upper-class student housing, and collaborate with Admissions, Athletics, Honors, and OARS to support diverse student populations.

The role also ensures ADA housing accommodations and manages policies related to Emotional Support Animals, aligning housing services with student rights and institutional responsibilities.

Qualifications

• Master's degree in a related field and 3+ years in housing or student affairs.
• Experience with housing software (StarRez) and Microsoft Office.
• Experience in customer service and higher education preferred.

Responsibilities

• Provides overall oversight and vision for Housing Operations Team.
• Oversees all aspects of the housing assignments process including first-year, returning, and specialty housing.
• Leads continuous improvement to enhance service delivery and operational effectiveness.
• Ensures impartial and consistent assignment practices aligned with institutional priorities.
• Represents Housing at Admissions visitation events and Orientation for incoming students.

Skills

Interpersonal skills

Communication

Organizational skills

Analytical thinking

Collaboration

Education

Master's degree

Tools

StarRez

Microsoft Office

Job description

High Point University seeks a Director of Housing Operations to provide strategic oversight of housing allocation processes and protocols, oversee staff responsible for incoming and upper-class student housing, and collaborate with Admissions, Athletics, Honors, and OARS to support diverse student populations.

The role also ensures ADA housing accommodations and manages policies related to Emotional Support Animals, aligning housing services with student rights and institutional responsibilities.