Strategic Healthcare SaaS Customer Success Manager

Moxe; Madison (WI); On-site; USD 95,000 - 120,000; Full time

Job summary

Moxe is seeking a Customer Success Manager in the United States (Wisconsin - Madison) to build strong relationships with health plans, providers, and partners. You will guide customers from implementation through renewal, driving adoption and revenue growth while ensuring customer value and satisfaction.

Ideal candidates have 3+ years in healthcare SaaS customer success or account management, strong data-driven decision making, and excellent communication and time management skills.

Qualifications

• Bachelor’s degree required; healthcare related field preferred.
• 3+ years in Customer Success or Account Management for technology/software in healthcare; SaaS experience preferred.

Responsibilities

• Support customers through implementation, adoption, renewal and growth to drive long-term success and value.
• Becomes each customer’s trusted advisor; drive product adoption to deliver customer value and outcomes.
• Leverage customer data to drive engagement, satisfaction, and retention with clear, relevant insights.
• Identify customer needs and renewal/expansion opportunities; translate into internal tasks and execute.
• Collaborate with Customer Success, Sales, Implementation, and Support teams to ensure an optimal customer experience.

Skills

CRM proficiency

SaaS experience

Data-driven thinking

Communication skills

Time management

Education

Bachelor's degree

Job description

Moxe is seeking a Customer Success Manager in the United States (Wisconsin - Madison) to build strong relationships with health plans, providers, and partners. You will guide customers from implementation through renewal, driving adoption and revenue growth while ensuring customer value and satisfaction.

Ideal candidates have 3+ years in healthcare SaaS customer success or account management, strong data-driven decision making, and excellent communication and time management skills.