Customer Success Manager

Moxe; Madison (WI); On-site; USD 95,000 - 120,000; Full time

Job summary

Moxe is seeking a Customer Success Manager in the United States (Wisconsin - Madison) to build strong relationships with health plans, providers, and partners. You will guide customers from implementation through renewal, driving adoption and revenue growth while ensuring customer value and satisfaction.

Ideal candidates have 3+ years in healthcare SaaS customer success or account management, strong data-driven decision making, and excellent communication and time management skills.

Qualifications

• Bachelor’s degree required; healthcare related field preferred.
• 3+ years in Customer Success or Account Management for technology/software in healthcare; SaaS experience preferred.

Responsibilities

• Support customers through implementation, adoption, renewal and growth to drive long-term success and value.
• Becomes each customer’s trusted advisor; drive product adoption to deliver customer value and outcomes.
• Leverage customer data to drive engagement, satisfaction, and retention with clear, relevant insights.
• Identify customer needs and renewal/expansion opportunities; translate into internal tasks and execute.
• Collaborate with Customer Success, Sales, Implementation, and Support teams to ensure an optimal customer experience.

Skills

CRM proficiency

SaaS experience

Data-driven thinking

Communication skills

Time management

Education

Bachelor's degree

Job description

Job Summary

Customer Success Manager works closely with customers to understand their business goals and objectives and advise them on the optimal ways to achieve them. You will own, develop, and grow relationships with new and existing customers, including health plans, healthcare providers, and third-party partners. Focusing on customer satisfaction, retention, and revenue growth.

Duties/Responsibilities

• Support customers through the Moxe Customer Journey: from implementation through adoption, renewal, and growth to drive long-term success and value
• Become each customer’s trusted advisor; drive adoption of Moxe’s products with a focus on delivering customer value and achieving the customer’s business outcomes
• Proactively and strategically leverage customer data to provide clear, informative, and relevant information to drive engagement, satisfaction, and retention
• Own the identification of key customer needs as well as renewal and expansion opportunities, translate them to internal tasks, and execute
• Develop strong relationships and collaborate with your team of Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers to ensure customers have an optimal experience and achieve their desired outcomes

Required Skills/Abilities

• Healthcare industry domain expertise, including robust knowledge of at least one of the following: value-based care, electronic medical records, quality programs, health information management, and/or insurance markets (Commercial, Medicare and/or Medicaid)
• Prior start-up experience helpful: enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a “get it done” attitude
• High degree of proficiency in CRM and modern SaaS CS tools
• Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements
• Excellent verbal and written communication skills
• Excellent time management and ability to prioritize

Education and Experience

• Bachelors degree required, healthcare related field preferred.
• 3+ years of Customer Success Management/Account Management experience managing delivery of technology/software solutions in a healthcare setting, previous SaaS experience strongly preferred

Supervisory Responsibilities

• None

Physical and or Travel Requirements

• Prolonged periods of sitting at a desk and working on a computer

Salary Range

• $95k-$120k

Who We Are

High quality, affordable healthcare is a basic human right and at Moxe, we are committed to making it a reality. We’re on a mission to slash billions from healthcare costs. It’s no secret that the US healthcare system is rife with inefficiencies and unnecessary costs. While the rest of us have migrated to interconnected, digital platforms, healthcare still uses paper, pdfs, snail mail and fax to transmit information.

We know there is a better way to deliver healthcare. Data exchange today consists of mailing or faxing paper files and pdf'ing endless records from existing Electronic Medical records. It can take months to process and compile those records into usable data. Our platform enables providers and health plans to exchange clinical data instantly, saving the entire system (patient to provider to plan) time and money in the process.

Who are we? We’re a steadfast team of innovators, problem-solvers, and truth-seekers, dedicated to disrupting the status quo. Got the moxie to challenge the US healthcare system? Let’s talk.

Got Moxie?

Join Moxe! We’re a fast-growing company focused on making a difference in healthcare. An equal opportunity employer, Moxe is looking for passionate, inclusive team players who like to solve problems, think outside the box, and thrive in a dynamic environment. We hire great people from diverse backgrounds, and that makes us stronger. If you share our values: integrity, transparency, respect, frankness, persistence, and unity, let’s talk.

All qualified applicants will receive consideration for employment irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To request reasonable accommodation or if you need assistance to complete the job application, contact [e-mail]