Healthcare RCM Success Manager: Elevate Client Outcomes

GeBBS Healthcare Solutions, Inc.

United States

Hybrid

USD 65,000 - 110,000

Full time

14 days+

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Job summary

GeBBS Healthcare Solutions, Inc. is seeking a Customer Success Manager to serve as the primary liaison for healthcare clients. You will build lasting relationships, drive retention, and lead business reviews to align KPI-driven strategies with operations and leadership.

The role requires 3–5+ years in RCM or healthcare services, strong knowledge of billing and claims, and proven success in account growth and renewals. Collaborative and analytical mindset is essential for success.

Qualifications

3–5+ years of healthcare Revenue Cycle Management (RCM) or healthcare services experience.
Strong knowledge of billing, coding, claims management, accounts receivable, and the U.S. healthcare revenue cycle.
Experience managing complex healthcare client relationships.
Proven success supporting account growth, renewals, or business development.
Strong analytical, presentation, negotiation, and communication skills.
Experience collaborating with cross-functional teams, including Operations, Sales, and Executive Leadership.

Responsibilities

Serve as the primary point of contact for assigned healthcare clients.
Build and maintain strong client relationships that drive retention and satisfaction.
Lead regular business reviews to discuss KPIs, operational performance, and strategic initiatives.
Partner with Operations, Sales, and Leadership to ensure exceptional service delivery.
Analyze performance metrics and recommend process improvements.
Identify opportunities to expand services within existing client accounts.
Support renewal conversations and contribute to business growth initiatives.