Healthcare CSM: Revenue Cycle & Executive Relationships

CompuGroup Medical, Inc.; Nebraska; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401k with employer matching

Personal Time Off

Hybrid work options

Modern workplaces

Job summary

CompuGroup Medical, Inc. is seeking a Customer Success Manager in the United States to lead post-sale engagements with Revenue Cycle Management customers and drive adoption of eMDs products and services.

You will be the trusted advisor and coordinate cross-functional resources to maximize engagement and retention. The role emphasizes executive-level relationship building, strategic growth, and ensuring customer success with attention to AR targets, payer issues, and revenue projections across

Qualifications

• Minimum of 8 years of strategic account executive and/or management experience in healthcare or payor settings.
• Proven record as a strategic account manager/consultant with success in growth and retention.
• Strong executive presence and capability to lead executive-level meetings and presentations.
• Excellent written and verbal communication; diplomacy, tact, and poise under pressure.
• Solid business development, leadership, organizational skills; attention to detail.
• Proficient with Microsoft Outlook, Word, PowerPoint and Excel.

Responsibilities

• Post-sale interaction with customers to maximize engagement/retention and increase utilization of eMDs products/services.
• Serve as key contact and trusted advisor for Revenue Cycle Management customers across multiple specialties.
• Coordinate resources across practice management, sales, IT, accounting, administration, compliance, and consulting services.
• Conduct regular customer meetings to review accounts receivable targets, payor issues, business strategies, and physician revenue projections.
• Perform and/or facilitate periodic billing audits for assigned customers.
• Monitor and drive improvements in KPI and revenue cycle performance for multiple RCM customers.

Skills

Strategic account management

Healthcare/payor experience

Executive relationship skills

Communication skills

Project coordination

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

CompuGroup Medical, Inc. is seeking a Customer Success Manager in the United States to lead post-sale engagements with Revenue Cycle Management customers and drive adoption of eMDs products and services.

You will be the trusted advisor and coordinate cross-functional resources to maximize engagement and retention. The role emphasizes executive-level relationship building, strategic growth, and ensuring customer success with attention to AR targets, payer issues, and revenue projections across