Strategic Healthcare Customer Success Manager

CompuGroup Medical; Nebraska; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer matching

Personal Time Off

Hybrid work options

Job summary

CompuGroup Medical is seeking a Customer Success Manager in the United States (Nebraska) to drive post-sale adoption and revenue growth for eMDs products. You will be the trusted advisor to a portfolio of RCM customers, coordinating cross-functional teams to deliver services and meet financial targets.

You will lead executive-level discussions, manage customer relationships, and ensure smooth cross-department collaboration to optimize payer outcomes and patient care.

Qualifications

• 8+ years of strategic account management experience in healthcare/payor domains.
• Proven track record of growing and retaining customer accounts.
• Strong executive presence and experience handling executive-level meetings.
• Excellent written and verbal communication skills.
• Solid business development, leadership, administrative and organizational abilities.
• Proficiency with Microsoft Outlook, Word, PowerPoint and Excel.

Responsibilities

• Post-sale engagement with customers to maximize adoption and retention of eMDs products/services.
• Serve as the key contact and trusted advisor for Revenue Cycle Management (RCM) customers across multiple specialties, interfacing with providers and C-Suite.
• Coordinate resources across practice management, sales, IT, accounting, and compliance to deliver needed services.
• Conduct regular customer meetings to review goals, AR targets, payor issues, and revenue projections.
• Perform and/or oversee periodic billing audits for assigned customers.
• Monitor and drive improvements in KPI and revenue cycle performance for multiple RCM customers.

Job description

CompuGroup Medical is seeking a Customer Success Manager in the United States (Nebraska) to drive post-sale adoption and revenue growth for eMDs products. You will be the trusted advisor to a portfolio of RCM customers, coordinating cross-functional teams to deliver services and meet financial targets.

You will lead executive-level discussions, manage customer relationships, and ensure smooth cross-department collaboration to optimize payer outcomes and patient care.