Strategic Healthcare Client Success Partner

TurningPoint Healthcare Solutions; Florida; Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

TurningPoint Healthcare Solutions is seeking a Client Success Manager to support the management and growth of client relationships while helping ensure exceptional service delivery by partnering with internal and external stakeholders to coordinate initiatives, monitor performance outcomes, and contribute to client satisfaction, retention, and long-term success.

This is an excellent opportunity for an early-career professional to develop account management expertise within a fast-paced,

Qualifikationen

• Bachelor’s degree in business, healthcare administration, public health, or a related field.
• 3-5 years of experience in account management, client success, client services, healthcare operations, or a related role.
• Experience with CRM or client management tools is a plus.

Aufgaben

• Own the day-to-day management of assigned client accounts, ensuring a high level of responsiveness, professionalism, and service excellence
• Serve as a primary contact and problem solver who triages client related issues with internal stakeholders
• Build strong working relationships with clients through proactive communication, organization, and follow-through
• Manage preparation for client meetings, including agendas, presentations, reporting materials, meeting notes, and action item tracking
• Monitor and track key client performance metrics, identifying trends and escalating issues as needed
• Partner cross-functionally with clinical, operations, analytics, product, and implementation teams to support timely delivery of services and resolution of client requests
• Maintain accurate and up-to-date client records, reports, and documentation
• Help manage client deliverables, timelines, and reporting requirements
• Participate in regular client check-ins and business reviews, taking notes and supporting action item follow-up
• Assist with onboarding new clients, including coordination of implementation activities and communication plans
• Identify opportunities to enhance the client experience and contribute to continuous improvement initiatives
• Support special projects and strategic initiatives as assigned by Client Success leadership
• Coordinate and prepare for client meetings, including agendas, presentations, reporting materials, meeting notes, and action item tracking
• Partner cross-functionally with clinical, operations, analytics, product, and implementation teams to support timely delivery of services and resolution of client requests

Kenntnisse

Relationship building

Project coordination

Communication

Influence without authority

Analytical thinking

Attention to detail

Customer service

Independent work

Microsoft Office

Ausbildung

Bachelor’s degree in business, healthcare administration, public health, or a related field

Tools

CRM tools

Microsoft Office

Jobbeschreibung

TurningPoint Healthcare Solutions is seeking a Client Success Manager to support the management and growth of client relationships while helping ensure exceptional service delivery by partnering with internal and external stakeholders to coordinate initiatives, monitor performance outcomes, and contribute to client satisfaction, retention, and long-term success.

This is an excellent opportunity for an early-career professional to develop account management expertise within a fast-paced,