Strategic Enterprise Health Care Success Partner

Logoslabs; San Francisco (CA); Vor Ort; USD 180.000 - 230.000; Vollzeit

Zusammenfassung

PointClickCare is seeking a Senior Enterprise Customer Success Manager to advise healthcare organizations, driving outcomes through adoption and optimization of PointClickCare solutions.

You will engage with C-suite and senior leaders to align capabilities with strategic goals, optimize value realization, and lead cross-functional initiatives across provider networks and payer collaborations. Travel as needed is expected.

Qualifikationen

• 5+ years in healthcare customer-facing or strategic partnership roles.
• Experience with healthcare provider organizations, health plans, ACOs or value-based care groups.
• Ability to influence senior leaders and build credibility with executives.
• Strong knowledge of healthcare operations, reimbursement models, and technology ecosystems.
• Excellent communication, presentation, and stakeholder management skills.
• Project management and strategic planning capabilities.
• Experience using CRM and customer success technologies.
• Experience leading cross-functional initiatives in dynamic healthcare environments.

Aufgaben

• Serve as the primary strategic advisor for a portfolio of enterprise healthcare customers.
• Build and maintain relationships with executive stakeholders, including C-suite leaders and VPs.
• Develop and execute strategic account plans that drive outcomes, adoption, retention, growth, and partnership success.
• Align capabilities with customer objectives, regulatory priorities, population health initiatives, and value-based care programs.
• Lead executive business reviews focused on outcomes, ROI, adoption, and organizational success metrics.
• Identify opportunities for operational improvement through analysis of performance and trends.
• Partner with Sales, Product, Marketing, Professional Services, Support, and Leadership to drive success.
• Facilitate collaboration across provider, payer, post-acute, and community stakeholders to advance care coordination.
• Create executive narratives that demonstrate measurable value and financial impact.
• Identify risk indicators early and mitigate to protect outcomes and retention.
• Champion customer advocacy by feeding market insights into planning discussions.

Kenntnisse

Executive stakeholder influence

Strategic account management

Healthcare industry experience

Analytical/data-driven mindset

Cross-functional collaboration

Tools

CRM platforms

Jobbeschreibung

PointClickCare is seeking a Senior Enterprise Customer Success Manager to advise healthcare organizations, driving outcomes through adoption and optimization of PointClickCare solutions.

You will engage with C-suite and senior leaders to align capabilities with strategic goals, optimize value realization, and lead cross-functional initiatives across provider networks and payer collaborations. Travel as needed is expected.