Strategic Enterprise Customer Success Partner

PointClickCare; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

PointClickCare is seeking an experienced Senior Customer Success Manager to lead strategic partnerships with enterprise healthcare clients. You will own comprehensive success plans, acting as a trusted advisor to C-level executives and internal teams to maximize value from PointClickCare solutions.

You will use the company’s CS methodology, anticipate challenges, and provide data-driven recommendations. A track record in enterprise SaaS, strong communication, and remote collaboration are

Qualifications

• Bachelor's degree or equivalent practical experience in a relevant field.
• Experience leading customer success programs for enterprise accounts is preferred.
• Strong written and verbal communication and presentation skills.

Responsibilities

• Manage and provide world-class partnerships to clients and ensure optimization of PointClickCare solutions.
• Own and deliver joint customer success plans to grow and expand client relationships at all levels.
• Act as a Trusted Advisor and Business Partner to customer executives and internal teams.
• Leverage established customer success methodology to anticipate challenges and provide prescriptive solutions.
• Provide early warning and turnaround strategies to protect customer health and mitigate churn, including save plans for at-risk accounts.

Skills

C-level engagement

Enterprise relationships

SaaS/tech experience

Healthcare knowledge

Account management

Customer success management

Data analysis

CRM (Salesforce)

Communication skills

Remote collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Job description

PointClickCare is seeking an experienced Senior Customer Success Manager to lead strategic partnerships with enterprise healthcare clients. You will own comprehensive success plans, acting as a trusted advisor to C-level executives and internal teams to maximize value from PointClickCare solutions.

You will use the company’s CS methodology, anticipate challenges, and provide data-driven recommendations. A track record in enterprise SaaS, strong communication, and remote collaboration are