Strategic Healthcare Applications Analyst

Duke Health; Durham (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Duke Health in Durham, NC seeks an Application Analyst III within Duke Health Technology Solutions to drive revenue cycle improvements through technology, analytics, and strategic project coordination.

This role partners with MSO and clinical teams to define requirements, manage milestones, and implement scalable growth initiatives including AI, automation, and virtual care expansion.

Qualifications

• Bachelor’s degree in business, healthcare administration, public health, nursing, finance, or a related field.
• Five or more years of experience in healthcare operations, revenue cycle, clinical operations, project management, consulting, or business process improvement.
• Experience coordinating cross-functional initiatives with multiple stakeholder groups and competing priorities.
• Working knowledge of healthcare operations, clinical workflows, and revenue cycle functions.
• Strong project coordination, organizational, analytical, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to analyze workflows, identify gaps, and support scalable solutions.
• Proficiency with Microsoft Office applications and project tracking tools.
• Ability to work independently and manage multiple deadlines in a dynamic environment.

Responsibilities

• Support MSO setup, optimization, and expansion by standardizing processes, workflows, and implementation plans.
• Coordinate project deliverables across operational, revenue cycle, clinical, virtual care, and digital workstreams, including identified AI & automation efforts.
• Partner with DHTS leaders and subject matter experts to gather requirements, establish timelines, and monitor progress.
• Track dependencies, risks, issues, and action items; escalating barriers that may affect timelines or outcomes.
• Facilitate meetings, working sessions, and status updates to maintain stakeholder alignment.
• Develop and maintain project documentation, including work plans, status reports, process maps, meeting notes, and deliverable trackers.
• Assess current-state workflows and support future-state process designs that improve efficiency, scalability, and consistency.
• Coordinate readiness activities for new market growth, service line expansion, onboarding, and implementation.
• Support virtual care expansion to increase access, extend Duke Health’s reach, and help attain additional covered lives.
• Advance digital enablement strategies that strengthen existing Duke Health service lines and support growth readiness.
• Collaborate with leaders to define success metrics, monitor performance, and support continuous improvement.
• Serve as a liaison across departments to promote clear communication, accountability, and timely execution.

Skills

Project coordination

Cross-functional work

Analytical skills

Communication skills

Education

Bachelor’s degree

Job description

Duke Health in Durham, NC seeks an Application Analyst III within Duke Health Technology Solutions to drive revenue cycle improvements through technology, analytics, and strategic project coordination.

This role partners with MSO and clinical teams to define requirements, manage milestones, and implement scalable growth initiatives including AI, automation, and virtual care expansion.