Strategic Account Management Specialist

Cardinal Health; Northern (KY); On-site; USD 57,000 - 82,000; Full time

Job summary

Cardinal Health is seeking a Senior Specialist, Account Management to oversee assigned Medical Products and Distribution customers, ensuring supply chain health and proactive service. You will bridge customer and internal teams, review key initiatives, prevent order disruptions, resolve issues, and report KPIs.

Travel up to 35% to client sites as needed. The role requires a bachelor’s degree, 2–4 years of customer management, and strong MS Office skills; teamwork and adaptability are essential

Qualifications

• Bachelor's degree in related field, or equivalent work experience, preferred.
• 2-4 years of customer management experience, preferred.
• Strong communication skills, preferred.
• Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred.
• Demonstrated ability to work in a fast-paced, collaborative environment, preferred.
• Highly motivated, creative, able to operate effectively within a team, preferred.
• May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.

Responsibilities

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs.
• Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service.
• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives.
• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions.
• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.
• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives.
• Track, measure, and report key performance indicators monthly.
• Build and maintain long-term trusted relationships with customer to support retention and growth of the account

Skills

Customer management experience

Strong communication skills

MS Office (Excel, PowerPoint, Word,Out

Fast-paced, collaborative environment

Team player

Education

Bachelor's degree or related field

Tools

MS Office

Job description

Cardinal Health is seeking a Senior Specialist, Account Management to oversee assigned Medical Products and Distribution customers, ensuring supply chain health and proactive service. You will bridge customer and internal teams, review key initiatives, prevent order disruptions, resolve issues, and report KPIs.

Travel up to 35% to client sites as needed. The role requires a bachelor’s degree, 2–4 years of customer management, and strong MS Office skills; teamwork and adaptability are essential