Senior Account Management Specialist — Client Growth

Cardinal Health, Inc.; Atlanta (GA); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

HSA

FSAs

Disability coverage

Parental leave

Work-Life resources

Job summary

Cardinal Health, Inc. in the Atlanta metro area is seeking an Account Manager to cultivate and maintain relationships with an assigned set of customers, ensuring flawless service and identifying upsell opportunities.

You will bridge customer supply chain needs with Cardinal Health teams, support on-site engagements at least two days a week, and help drive retention and growth through proactive reviews and strong communication.

Qualifications

• Bachelor’s degree or equivalent experience, preferred
• 2-4 years professional experience; direct customer-facing experience preferred
• Strong communication skills, preferred
• Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
• Demonstrated ability to work in a fast-paced, collaborative environment, preferred
• Highly motivated, creative, able to operate effectively within a team, preferred
• On-Site Requirements: This role will support Childrens Healthcare of Atlanta. Candidates must reside in or within a reasonable commuting distance of the metro Atlanta area.
• This position requires a minimum of two days onsite per week, with flexibility for additional onsite days based on business needs.
• Customer/vendor credentialing is required

Responsibilities

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
• Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service
• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed
• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives
• Track, measure, and report key performance indicators monthly
• Build and maintain long-term trusted relationships with customer to support retention and growth of the account

Skills

Strong communication skills

Customer-facing experience

Team player

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Word

Outlook

Job description

Cardinal Health, Inc. in the Atlanta metro area is seeking an Account Manager to cultivate and maintain relationships with an assigned set of customers, ensuring flawless service and identifying upsell opportunities.

You will bridge customer supply chain needs with Cardinal Health teams, support on-site engagements at least two days a week, and help drive retention and growth through proactive reviews and strong communication.