Healthcare Order & Documentation Leader

Page Mechanical Group, Inc.; Eden Prairie (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Page Mechanical Group, Inc. seeks an Account Services Manager to lead order intake and documentation readiness, ensuring timely fulfillment and compliant submissions. You will partner with Sales, Clinical, and Reimbursement teams to remove barriers and enhance patient access.

The role combines hands-on order work with building a growing team, emphasizing documentation rigor, payer knowledge, and cross-functional collaboration to drive speed and accuracy.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 8+ years in patient- or customer-facing roles within healthcare or reimbursement operations.
• 5+ years of healthcare management experience with exposure to payer and Medicare processes.
• Proven ability to recruit, train, and develop teams.
• Strong documentation and data accuracy discipline.

Responsibilities

• Lead day-to-day oversight of order intake and documentation readiness to support timely fulfillment and downstream processing.
• Act as a primary point of contact for Sales and Healthcare Teams, ensuring documentation is complete, accurate, and compliant.
• Coordinate with external stakeholders and internal teams to resolve intake, documentation, or reimbursement barriers.
• Partner with commercial teams to ensure forms and materials are submitted accurately and on time; follow up with clinical sites as needed.
• Work with Clinical, Reimbursement, and Operations to clarify or remediate missing documentation.
• Support order processing and data entry while designing scalable workflows and team capacity for growth.
• Recruit, onboard, and develop team members; establish clear expectations and performance standards.
• Drive a culture of accountability, accuracy, and urgency across the team.
• Track and improve key performance indicators (turnaround time, completeness/accuracy, throughput).
• Implement continuous process and technology improvements to increase efficiency and reduce rework.
• Ensure documentation aligns with payer/regulatory requirements and internal quality standards.
• Communicate professionally with clinicians, partners, and internal stakeholders.
• Handle sensitive information with discretion and maintain privacy and compliance standards.
• Demonstrate ownership and leadership in meeting departmental and company goals.
• Other duties as assigned.

Skills

Documentation

Team leadership

Communication

Healthcare knowledge

Education

Bachelor's degree or higher

Tools

CRM systems

Order management systems

Job description

Page Mechanical Group, Inc. seeks an Account Services Manager to lead order intake and documentation readiness, ensuring timely fulfillment and compliant submissions. You will partner with Sales, Clinical, and Reimbursement teams to remove barriers and enhance patient access.

The role combines hands-on order work with building a growing team, emphasizing documentation rigor, payer knowledge, and cross-functional collaboration to drive speed and accuracy.