Strategic Head of Coaching & Programs

Togetherwork; Indianapolis (IN); Hybrid; USD 150,000 - 210,000; Full time

Job summary

TogetherWork is seeking an Executive Head of Coaching and Programming to lead the Inner Circle member experience across onboarding, curriculum, and coach quality. The role collaborates with a broad team to ensure scalable, data-informed guidance that helps studio owners grow profitable ventures.

The position emphasizes AI-enabled recruitment, performance assessment, and continuous improvement in a hybrid setup based in Austin, TX or Indianapolis, IN.

Responsibilities

• Oversee the member subject matter experts across onboarding, renewals, and curriculum, aligning their work to a consistent Inner Circle standard.
• Own end-to-end coach recruiting: sourcing, interviewing, and onboarding new coaches and mentors.
• Define clear role expectations, standards, and coaching guidelines so every Inner Circle member receives a dependable experience.
• Build and run a coaching-call quality assurance process, including a scoring rubric, spot audits, and structured coach feedback loops.
• Observe, evaluate, and develop coaches, providing feedback that continuously raises the bar.
• Identify and resolve underperformance in the coach roster, up to offboarding coaches who do not meet the quality bar, and recognize and retain top talent.
• Set coaching and programming standards in partnership with the broader team and the Mentor and Coach network, translating them into curriculum direction.
• Anchor coaching and curriculum in real business growth - ensure Inner Circle members get concrete guidance on enrollment, revenue, and profitability.
• Maintain coaching resources, playbooks, and best practices.
• Track coaching metrics such as utilization, quality, coach retention, and member satisfaction tied to coaching.
• Translate coaching data and member feedback into recommendations that improve the program.
• Report regularly on coaching program health and outcomes to TogetherWork leadership.
• Use AI tools to streamline recruiting, quality review, and reporting workflows.
• Identify automation or process improvements that accelerate execution.
• Champion operational excellence and continuous improvement across the coaching function.

Job description

TogetherWork is seeking an Executive Head of Coaching and Programming to lead the Inner Circle member experience across onboarding, curriculum, and coach quality. The role collaborates with a broad team to ensure scalable, data-informed guidance that helps studio owners grow profitable ventures.

The position emphasizes AI-enabled recruitment, performance assessment, and continuous improvement in a hybrid setup based in Austin, TX or Indianapolis, IN.