Strategic Growth Analytics Lead for PLG

Zendesk; Utah; Hybrid; USD 172,000 - 258,000; Full time

Job summary

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers across the customer journey. The role blends hands-on analysis with shaping analytics strategy and capabilities to enable scalable product decisions.

The position emphasizes improving acquisition, activation, retention, and expansion through advanced measurement, experimentation, and AI-assisted analysis.

Qualifications

• Proven experience in product analytics or growth analytics in SaaS.
• Experience designing product experiments and interpreting results.
• Strong SQL and Python for data analysis.

Responsibilities

• Understand PLG journey performance and friction points.
• Build relationships across Sales, Marketing, Product, Engineering and Data teams.
• Define business questions, hypotheses, goals, and success metrics with Product Managers.

Skills

SQL

Python

A/B testing

Data storytelling

Cross-functional leadership

Analytical thinking

Education

Bachelor's degree in a quantitative field

7+ years in analytics or data science

Tools

Snowflake

dbt

Looker

Tableau

Pendo

Job description

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers across the customer journey. The role blends hands-on analysis with shaping analytics strategy and capabilities to enable scalable product decisions.

The position emphasizes improving acquisition, activation, retention, and expansion through advanced measurement, experimentation, and AI-assisted analysis.