Senior Account Manager

MetLife; Minneapolis (MN); On-site; USD 78,000 - 104,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer matching

Life insurance

Disability insurance

Tuition assistance

Employee assistance program

Job summary

MetLife is seeking an Account Manager to serve as the primary broker contact and manage a 2–5K lives book. You will drive renewals, performance, and cross-sell opportunities while collaborating with internal teams to ensure client satisfaction.

The role requires strong group benefits knowledge, excellent communication, and the ability to obtain a Life, Accident & Health license within 90 days; travel up to 25% in the local market is expected.

Qualifications

• 5+ years of account management or customer service experience in fast-paced environments.
• Strong knowledge of group benefits products, plan design, features, and claims processes.
• Customer-focused with ability to drive results and satisfaction.
• Excellent communication, relationship-building, presentation and problem-solving skills.
• Ability to obtain Life, Accident & Health license within 90 days and travel in the local market (up to 25%).
• Hold State Life, Accident and Health license.

Responsibilities

• Own a 2–5K lives book of business, serving as the primary contact for broker inquiries, escalations, and service delivery.
• Partner with internal teams to resolve issues, ensure renewals, and drive profitability, persistency, and overall account performance.
• Identify and support cross-sell, re-enrollment, and growth opportunities with Account Executives and Underwriting.
• Lead client and broker meetings (including renewals and stewardship), providing insights, recommendations, and consultative guidance on benefit plans.
• Monitor service performance, deliver data-driven insights, and execute targeted marketing/education efforts to enhance engagement and value.

Skills

Account management

Customer service

Communication

Relationship-building

Problem-solving

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions – life, disability, dental, vision, and voluntary benefits – tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

Account Managers play a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as supporting our sales partners with internal and external pre- and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Other eligible locations for this role include Sioux Falls, SD, and Fargo, ND.

Key Responsibilities

• Own a 2–5K lives book of business, serving as the primary contact for broker inquiries, escalations, and service delivery.
• Partner with internal teams to resolve issues, ensure renewals, and drive profitability, persistency, and overall account performance.
• Identify and support cross-sell, re-enrollment, and growth opportunities in collaboration with Account Executives and Underwriting.
• Lead client and broker meetings (including renewals and stewardship), providing insights, recommendations, and consultative guidance on benefit plans.
• Monitor service performance, deliver data-driven insights, and execute targeted marketing/education efforts to enhance engagement and value.

Required Qualifications

• 5+ years of industry experience in account management or customer service within fast‑paced, complex environments
• Strong knowledge of group benefits products, including plan design, features, and claims processes
• Customer-focused with a proven ability to drive results and satisfaction
• Excellent communication, relationship‑building, presentation, and problem‑solving skills
• Ability to obtain required Life, Accident & Health license within 90 days and travel in the local market (up to 25%)

Preferred Qualifications

• Hold State Life, Accident and Health license

Benefits We Offer

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

The expected salary range for this position is $78,000 - $104,000. This role may also be eligible for annual short‑term incentive compensation and stock‑based long‑term incentives. All incentives and benefits are subject to the applicable plan terms.

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug‑free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.