Account Manager, Group Benefits & Growth

MetLife, Inc.; San Francisco (CA); On-site; USD 90,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer matching

Paid time off

Paid holidays

Volunteer time off

Tuition assistance

Job summary

MetLife, Inc. in San Francisco, CA is seeking an Account Manager to serve as the single point of contact for Brokers and support sales partners with pre- and post-sale activities.

The role focuses on managing a book of business, building broker relationships, and driving renewals and growth within a 2–5K lives portfolio. The position requires 3+ years in account management or customer service, strong data analysis and communication skills, and completion of Life and Accident & Health licenses

Qualifications

• 3+ years’ related experience, such as account management or customer service working in a fast paced, complex environment managing both internal and external stakeholders.
• Proactive customer focused mindset with strong focus on customer satisfaction and obtaining results with proven ability in building relationships both internally and externally with people at all levels of the organization.
• Ability to analyze data to influence and execute on renewal decisions and proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms).
• Excellent presentation, oral and written communication, critical-thinking, and problem-solving skills to deliver client-focused solutions along with attention to detail and a strong commitment to meeting metrics.
• High School Diploma or equivalent.
• Must obtain required Life and Accident & Health State Licenses within the first 3 months of employment.

Responsibilities

• Manage and grow an assigned book of business (2–5K lives) by serving as the single point of accountability for broker and client service delivery, issue resolution, escalations, compliance, BOR changes, and overall customer satisfaction.
• Build and maintain strong broker and client relationships through consultative engagement, in‑person and virtual meetings, stewardship, renewals, finalist presentations, and implementation support in partnership with Account Executives, Client Service Consultants, and Underwriting.
• Coordinate cross‑functional delivery and execution by leading regular internal partner calls, ensuring service commitments are met, and aligning stakeholders to support renewals, profitability, persistency, and client needs.
• Drive growth and retention initiatives by identifying cross‑sell, re‑enrollment, and plan change opportunities; executing targeted marketing and education campaigns; and staying informed of customer business changes (e.g., acquisitions, layoffs, budget impacts).
• Track, analyze, and present performance insights by monitoring service results, developing recommendations for improvement, presenting outcomes at broker stewardship meetings, and maintaining accurate account documentation and plans in Salesforce.

Skills

Account management

Customer service

Data analysis

Communication

Microsoft Office

Education

High School Diploma or equivalent

Bachelor’s degree in related field

Tools

Salesforce

Job description

MetLife, Inc. in San Francisco, CA is seeking an Account Manager to serve as the single point of contact for Brokers and support sales partners with pre- and post-sale activities.

The role focuses on managing a book of business, building broker relationships, and driving renewals and growth within a 2–5K lives portfolio. The position requires 3+ years in account management or customer service, strong data analysis and communication skills, and completion of Life and Accident & Health licenses