Strategic Global CS Program Lead

NOKIA; Richardson (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Nokia in Richardson, TX, seeks a Customer Success Program Manager to own end-to-end customer programs, coordinating global cross-functional teams and aligning objectives with Nokia strategy. You will lead escalations, manage scope, cost, schedule, and risk, and partner with R&D, Product, Quality, Supply Chain, and Sales to deliver value and exceptional outcomes for customers.

This role requires 10+ years in telecom and 5+ years in customer-facing leadership, with strong communication and

Qualifications

• 10+ years in telecommunications, IP networking, cloud infrastructure, or related technology fields.
• 5+ years in customer-facing leadership roles such as Customer Success, Technical Account Management, or Program Management.
• Strong knowledge of IP networking, optical transport, DWDM, Ethernet, and Layer 2/3 technologies.

Responsibilities

• Act as primary customer advocate and executive-facing representative for hyperscale customers.
• Lead complex, high-severity escalations across software, hardware, and network domains.
• Coordinate R&D, Product Line Management, Quality, and Support to drive root-cause analyses and improvements.
• Manage concurrent deployments, upgrades, and service improvement projects with governance and status reporting.
• Control scope, schedule, cost, quality, and contractual commitments; identify renewal opportunities.
• Lead geographically dispersed teams without direct authority; drive accountability and urgency.
• Provide concise incident updates and executive-level communications to customers.

Skills

Customer leadership

Program management

Escalation management

Cross-functional leadership

Executive communication

Job description

Nokia in Richardson, TX, seeks a Customer Success Program Manager to own end-to-end customer programs, coordinating global cross-functional teams and aligning objectives with Nokia strategy. You will lead escalations, manage scope, cost, schedule, and risk, and partner with R&D, Product, Quality, Supply Chain, and Sales to deliver value and exceptional outcomes for customers.

This role requires 10+ years in telecom and 5+ years in customer-facing leadership, with strong communication and