Strategic Global Accounts Leader

Accruent; Austin (TX); On-site; USD 217,000 - 362,000; Full time

Job summary

Accruent, based in Austin, TX, is seeking a Global Flagship Accounts Manager to drive retention, growth, and long-term success within an assigned portfolio of enterprise accounts. You will partner with Sales, Customer Success, Product, and Professional Services to deliver exceptional customer experiences while meeting revenue and retention goals.

Applicants should have strong consultative selling, business acumen, and the ability to manage complex relationships.

Qualifications

• 5+ years of account management or customer growth experience in a SaaS organization.
• Experience managing enterprise or strategic customer accounts.
• Experience managing customer contracts, renewals, and commercial discussions.
• Experience driving account expansion through upselling and cross-selling initiatives.
• Experience navigating complex sales cycles, procurement processes, and contract negotiations.
• Proven ability to meet or exceed revenue, renewal, retention, or growth targets.
• Experience using CRM systems such as Salesforce, HubSpot, or similar platforms.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building trusted relationships with key stakeholders and decision-makers.
• Conduct regular business reviews to understand customer objectives, challenges, and opportunities for growth.
• Develop and execute account plans that drive customer retention, expansion, and long-term success.
• Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services.
• Meet or exceed assigned revenue, retention, and growth targets through proactive pipeline management.
• Monitor customer health and proactively address risks that could impact customer satisfaction or retention.
• Collaborate with Customer Success and Support teams to resolve issues and ensure a positive customer experience.
• Educate customers on industry trends, best practices, and new product capabilities that support their business goals.
• Maintain accurate sales forecasts, pipeline activity, customer records, and account plans within CRM systems.
• Partner closely with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams to align solutions with customer needs.
• Gather and communicate customer feedback, market insights, and product enhancement requests to internal stakeholders.

Skills

Account management

Consultative selling

Customer growth

Strategic accounts

Upselling and cross-selling

Sales cycle navigation

Performance and targets

Data interpretation

Education

Bachelor's degree in Business or related field

Equivalent professional experience

Tools

Salesforce

HubSpot

Job description

Accruent, based in Austin, TX, is seeking a Global Flagship Accounts Manager to drive retention, growth, and long-term success within an assigned portfolio of enterprise accounts. You will partner with Sales, Customer Success, Product, and Professional Services to deliver exceptional customer experiences while meeting revenue and retention goals.

Applicants should have strong consultative selling, business acumen, and the ability to manage complex relationships.