Strategic Global Accounts Growth Manager

Accruent

Northern (KY)

Hybrid

USD 217,000 - 362,000

Full time

14 days+

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Job summary

Accruent, a Fortive company, seeks a Global Flagship Accounts Manager to drive retention, growth, and long-term success within an assigned portfolio of enterprise SaaS accounts in the United States. You will collaborate across Sales, Customer Success, Product, and Professional Services to optimize outcomes and revenue.

The role requires strong consultative selling, business acumen, and complex relationship management across the account lifecycle.

Qualifications

5+ years of account management or customer growth experience in a SaaS organization.
Experience managing enterprise or strategic customer accounts.
Experience managing customer contracts, renewals, and commercial discussions.
Experience driving account expansion through upselling and cross-selling initiatives.
Experience navigating complex sales cycles, procurement processes, and contract negotiations.

Responsibilities

Serve as the primary point of contact for assigned customer accounts, building trusted relationships with key stakeholders and decision-makers.
Conduct regular business reviews to understand customer objectives, challenges, and opportunities for growth.
Develop and execute account plans that drive customer retention, expansion, and long-term success.
Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services.
Meet or exceed assigned revenue, retention, and growth targets through proactive pipeline management.
Monitor customer health and proactively address risks that could impact customer satisfaction or retention.