Strategic Global Accounts Lead

AVI-SPL, Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

AVI-SPL, Inc. is seeking a Program Manager for Global Accounts to lead senior project management across global client engagements. You will coordinate with clients and internal AVI-SPL stakeholders to ensure delivery excellence throughout the sales, project, and service lifecycle.

The role requires strategic leadership, strong CXO-level communication, and the ability to drive KPI metrics, staffing, and international deployments while maintaining top-tier customer satisfaction.

Qualifications

• Minimum of a 4-year degree or comparable industry experience.
• 5+ years in a project/program management or leadership role.
• 5+ years of IT technology service or enterprise technology management preferred.
• Experience working with international accounts/program deployments preferred.
• PMP, PgMP or Prince2 certification preferred.
• Experience in the AV industry is a plus.

Responsibilities

• Develop and maintain customer relationships with key decision makers and influencers.
• Direct liaison with the customer as the primary owner of all communications for deployments, SLAs, tickets, risks and escalations.
• Manage and drive financial accountability across account aspects and KPI metrics.
• Improve customer satisfaction by leveraging best practices and resources aligned to strategy.
• Lead lessons learned meetings to drive corrective actions to maintain satisfaction.
• Host regular cross-stakeholder meetings to align with customer needs and strategy.
• Conduct quarterly business reviews with customer contacts and AVI-SPL stakeholders.
• Develop and maintain an account playbook for delivery model consistency.
• Assist customer in managing design/deployment standards to promote quality.
• Provide leadership to ensure business outcomes and user adoption across the client.
• Lead global team meetings to provide guidance and project updates.
• Facilitate internal kickoff meetings with sales, engineering, and installation.
• Create and manage project schedules and coordinate resources.
• Interface with service management for transition from project to service ownership.
• Oversee recruitment, interviewing, and staffing for account roles.
• Serve as administrator for meetings, docs, resources and contacts; escalation point for concerns.
• Support deployment of international projects with regional differences considered.

Skills

Leadership

Communication

CXO interaction

Project management

Strategic thinking

Multitasking

Team collaboration

Regional deployments

MS Office

MS Project

Adobe Acrobat

Education

4-year degree or equivalent

PMP/PgMP/Prince2 preferred

IT/enterprise tech mgmt experience preferred

International accounts experience

Tools

Microsoft Project

Adobe Acrobat

Microsoft Excel

Microsoft Outlook

Job description

AVI-SPL, Inc. is seeking a Program Manager for Global Accounts to lead senior project management across global client engagements. You will coordinate with clients and internal AVI-SPL stakeholders to ensure delivery excellence throughout the sales, project, and service lifecycle.

The role requires strategic leadership, strong CXO-level communication, and the ability to drive KPI metrics, staffing, and international deployments while maintaining top-tier customer satisfaction.