Strategic Global Accounts Director - Operations & Delivery

RR Donnelley; Chicago (IL); On-site; USD 155,000; Full time

Job summary

A global business support services company in Chicago is seeking a Senior Account Director responsible for service delivery and operational excellence. The role involves managing a client account with over $10 million revenue while implementing strategies to improve quality and efficiency. Candidates should have over 8 years of leadership experience and a Bachelor's degree. This position is full-time within the legal services industry.

Qualifications

• Over 8 years’ experience as a recognized leader in customer service environments.
• Experience managing multi-service solutions for clients.
• Proven track record in developing strategies for poor contract performance.

Responsibilities

• Manage a client account with $10+ million revenue.
• Drive quality-of-service delivery across the organization.
• Implement strategies to standardize operations.

Skills

Leadership

Client service skills

Strategic solution development

Financial management

Education

Bachelor's degree or equivalent experience

Job description

A global business support services company in Chicago is seeking a Senior Account Director responsible for service delivery and operational excellence. The role involves managing a client account with over $10 million revenue while implementing strategies to improve quality and efficiency. Candidates should have over 8 years of leadership experience and a Bachelor's degree. This position is full-time within the legal services industry.