Strategic General Manager, Auto Care Leader

Stress-Free; Cupertino (CA); On-site; USD 122,000 - 170,000; Full time

Benefits offered by this job

Insurance

401(k) match

PTO & holidays

Leadership training

Advancement opportunities

Performance-based pay

Job summary

Stress Free Auto Care in California is seeking a General Manager to own the shop’s revenue, profitability, people, customer experience, and day‑to‑day execution. You may already run a store or department, but this role scales as we grow and develops the capability to lead increasingly complex operations.

Lead a high‑performing team, hire and coach, develop future leaders, and use data to drive improvements in retention and value. This role offers advancement opportunities as the business expands.

Qualifications

• Experience leading a store, branch, department, or business against measurable financial and operating goals.
• Proven success driving revenue growth, improving business performance, and taking accountability for results.
• Experience owning or influencing P&L performance, including revenue, labor, margins, expenses, and profitability.
• Demonstrated success hiring, coaching, developing, and holding teams accountable.
• The ability to develop leaders rather than simply manage individual contributors.
• Strong commercial and operational judgment with data-driven decision making.
• A bias toward action—you identify problems early, build solutions, and stay engaged until results improve.
• High standards for customer experience, quality, accountability, and execution.
• The ambition and capability to grow into increasingly complex business leadership roles.
• Automotive experience is valuable, but it isn't what defines our ideal General Manager.

Responsibilities

• Own shop revenue, profitability, and overall financial performance.
• Develop and execute strategies to grow sales, improve retention, expand customer value, and create new revenue opportunities.
• Use financial and operating data to identify trends, diagnose performance gaps, and take action.
• Manage labor, margins, expenses, and shop resources in support of sustainable business performance.
• Build, lead, and retain a high‑performing team with clear expectations and consistent accountability.
• Own hiring, onboarding, coaching, performance management, and employee development.
• Develop Assistant General Managers and other future leaders who are capable of taking on greater responsibility.
• Address underperformance quickly while recognizing and developing strong performers.
• Own day‑to‑day shop execution across workflow, staffing, productivity, quality, and customer experience.
• Ensure the team delivers a consistent sales and service experience built around trust, transparency, urgency, and follow‑through.
• Identify operational bottlenecks and implement solutions that improve efficiency, throughput, and customer turnaround.
• Maintain strong standards around repair quality, safety, customer concerns, damages, and comebacks.
• Deliver sustained revenue and profitability growth.
• Build an operation that performs through strong people, systems, and standards not constant GM intervention.
• The ability to develop leaders rather than simply manage individual contributors.

Job description

Stress Free Auto Care in California is seeking a General Manager to own the shop’s revenue, profitability, people, customer experience, and day‑to‑day execution. You may already run a store or department, but this role scales as we grow and develops the capability to lead increasingly complex operations.

Lead a high‑performing team, hire and coach, develop future leaders, and use data to drive improvements in retention and value. This role offers advancement opportunities as the business expands.