Senior General Manager: Lead Revenue, Build Teams

Stress-Free Auto Care; San Jose (CA); On-site; USD 122,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off and holidays

Employee discounts

Leadership training and development

Advancement opportunities

Job summary

Stress Free Auto Care is seeking a General Manager to own store performance across revenue, profitability, people, and customer experience. You will set priorities, grow revenue, manage expenses, and develop talent to drive consistent results as the shop scales.

Leaders who succeed develop other leaders, improve customer retention, and build robust operations. This role offers significant advancement opportunities as the company grows and expands its footprint.

Qualifications

• Experience leading a store, branch, department, or business against measurable financial and operating goals.
• Proven success driving revenue growth, improving business performance, and taking accountability for results.
• Experience owning or influencing P&L performance, including revenue, labor, margins, expenses, and profitability.
• Demonstrated success hiring, coaching, developing, and holding teams accountable.
• Ability to develop leaders rather than simply manage individual contributors.
• Strong commercial and operational judgment with comfort using data to make decisions.
• A bias toward action—you identify problems early, build solutions, and stay engaged until results improve.
• High standards for customer experience, quality, accountability, and execution.
• The ambition and capability to grow into increasingly complex business leadership roles.

Responsibilities

• Own shop revenue, profitability, and overall financial performance.
• Own and consistently work toward an individual revenue attainment goal in addition to the store's overall revenue target.
• Develop and execute strategies to grow sales, improve retention, expand customer value, and create new revenue opportunities.
• Use financial and operating data to identify trends, diagnose performance gaps, and take action.
• Manage labor, margins, expenses, and shop resources in support of sustainable business performance.
• Build, lead, and retain a high-performing team with clear expectations and consistent accountability.
• Own hiring, onboarding, coaching, performance management, and employee development.
• Develop Assistant General Managers and other future leaders who are capable of taking on greater responsibility.
• Address underperformance quickly while recognizing and developing strong performers.
• Own day-to-day shop execution across workflow, staffing, productivity, quality, and customer experience.
• Ensure the team delivers a consistent sales and service experience built around trust, transparency, urgency, and follow-through.
• Identify operational bottlenecks and implement solutions that improve efficiency, throughput, and customer turnaround.
• Maintain strong standards around repair quality, safety, customer concerns, damages, and comebacks.
• Deliver sustained revenue and profitability growth.
• Build teams that consistently perform against clear expectations.
• Develop strong leaders and create bench strength for future growth.
• Improve customer loyalty, retention, and long-term business value.
• Use KPIs and financial data to anticipate issues and make sound business decisions.
• Build an operation that performs through strong people, systems, and standards not constant GM intervention.

Job description

Stress Free Auto Care is seeking a General Manager to own store performance across revenue, profitability, people, and customer experience. You will set priorities, grow revenue, manage expenses, and develop talent to drive consistent results as the shop scales.

Leaders who succeed develop other leaders, improve customer retention, and build robust operations. This role offers significant advancement opportunities as the company grows and expands its footprint.