Strategic Fulfillment & On-Time Delivery Planner

Albanese Confectionery Group, Inc; Merrillville (IN); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Albanese Confectionery Group, Inc. is seeking a Customer Fulfillment Planner to manage end-to-end order processing, tracking, and delivery quality.

You will collaborate with warehouse staff, carriers, sales and suppliers to meet SLA targets and maintain a 98.5% on-time rate, while ensuring accurate invoicing and documentation. Responsibilities include scheduling orders, managing ERP promises, coordinating with planning and warehouse teams, and resolving issues quickly to delight customers.

Qualifications

• High School Diploma or GED required.
• College degree in Logistics or Business preferred.
• Experience in customer fulfillment or confectionery retailers is a plus.
• Knowledge of EDI, ERP, and warehouse/transportation management systems.
• Strong organizational and communication skills; ability to prioritize multiple tasks.

Responsabilités

• Facilitates scheduling of orders and resolves issues (holds, shortages, etc.).
• Manages promise dates in ERP and updates ship dates communicated to customers.
• Coordinates with planning/purchasing/finance/warehouse to ship by promise date.
• Notifies Sales and/or Customer of issues in meeting customer expectations.
• Coordinates order changes post-booking with sales and Order Management.
• Daily review of ERP reports related to logistics and shipments.
• Execute weekly calls to customers, discuss promotions and product availability.
• Investigate and manage customer claims for regional assignment.
• Build relationships with freight carriers to ensure on-time delivery.
• Communicate changes in financial health of customers to accounting.

Connaissances

Strong communication skills

Excellent organizational skills

Prioritization of tasks

Problem solving

Formation

High School Diploma or GED

College degree in Logistics or Business preferred

Outils

Microsoft Office

ERP systems

EDI transactions

Description du poste

Albanese Confectionery Group, Inc. is seeking a Customer Fulfillment Planner to manage end-to-end order processing, tracking, and delivery quality.

You will collaborate with warehouse staff, carriers, sales and suppliers to meet SLA targets and maintain a 98.5% on-time rate, while ensuring accurate invoicing and documentation. Responsibilities include scheduling orders, managing ERP promises, coordinating with planning and warehouse teams, and resolving issues quickly to delight customers.