Customer Account & Production Planner

THG; New Jersey; On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Disability confident employer

Competitive compensation

Job summary

THG is seeking a Customer Account Planner to manage orders from receipt to shipment and coordinate with Demand Planning to hit monthly revenue targets. You will maintain strong customer relationships, ensure accurate forecasting, and provide weekly reporting and insights to leadership, sales, and production teams.

You will work in a fast-paced contract manufacturing environment, collaborating with Sales, Cost Accounting, Receiving, and Quality to ensure timely delivery and adherence to GMP

Qualifications

• 3+ years in planning, preferably in a contract manufacturing environment.
• Strong analytical skills with ability to address and resolve business challenges.
• Advanced expertise with Microsoft Excel – Power BI and VBA knowledge a plus.

Responsibilities

• Manage the order lifecycle from receipt through shipment, coordinating materials and shipments to meet timelines and ship dates.
• Collaborate with Demand Planning to review forecasts and align to revenue targets.
• Coordinate pricing with Sales and Cost Accounting to protect margins.
• Build and maintain strong customer relationships through proactive communication.
• Process POs in the MRP system and provide customers with confirmations quickly.
• Review BOMs for accuracy and note shortages.
• Create no-charge POs for customer-supplied components and ensure on-time delivery.
• Partner with Receiving and Quality to ensure material quality and accuracy.
• Participate in daily production meetings to communicate schedules and risks.
• Support new product launches with timelines and production readiness.
• Track work orders and production data in MRP systems.
• Lead problem-solving investigations for designated projects.
• Conduct weekly status calls with customers on PO updates.
• Coordinate finished goods shipment scheduling with shipping teams.
• Manage Bentley-held inventory and resolve obsolete/excess materials.
• Coordinate with Quality, Accounting, and Warehouse for disposition of rejected materials.
• All other duties as assigned.

Skills

Planning experience

Forecasting

Excel

Power BI

VBA

Tools

MRP system

Excel

Power BI

VBA

Job description

THG is seeking a Customer Account Planner to manage orders from receipt to shipment and coordinate with Demand Planning to hit monthly revenue targets. You will maintain strong customer relationships, ensure accurate forecasting, and provide weekly reporting and insights to leadership, sales, and production teams.

You will work in a fast-paced contract manufacturing environment, collaborating with Sales, Cost Accounting, Receiving, and Quality to ensure timely delivery and adherence to GMP