Strategic Freight Tech CSM for Retention & Growth

Highway; Dallas (TX); In loco; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Highway in Dallas is seeking a Customer Success Manager to own the post-go-live lifecycle, optimize customer applications, and drive retention and revenue expansion. You will manage onboarding, ensure high satisfaction, and align with cross-functional teams to deliver outstanding service.

Responsibilities include tailoring configurations, demonstrating product capabilities, and maintaining ongoing customer engagement throughout the lifecycle on Highway’s platform.

Competenze

• SaaS customer success experience required or preferred.
• Experience managing customer relationships with enterprise clients.
• Strong ability to communicate with C-level and senior leaders.
• Comfort in negotiating business outcomes and contracts.

Mansioni

• Manage post go-live relationship to ensure retention and satisfaction.
• Oversee onboarding and lifecycle management of customers on Highway platform.
• Review configurations with customers for an optimized experience.
• Develop and implement communications strategies to maintain high satisfaction.
• Conduct regular customer success reviews and coordinate internally for issues.

Conoscenze

SaaS Customer Success

Account Management

Cross-functional Collaboration

Customer Onboarding

Contract Negotiations

C-Level Communication

Problem Solving

Formazione

Bachelor's degree in Computer Science/IT/Business Administration

Strumenti

Salesforce

Intercom

ChurnZero

Descrizione del lavoro

Highway in Dallas is seeking a Customer Success Manager to own the post-go-live lifecycle, optimize customer applications, and drive retention and revenue expansion. You will manage onboarding, ensure high satisfaction, and align with cross-functional teams to deliver outstanding service.

Responsibilities include tailoring configurations, demonstrating product capabilities, and maintaining ongoing customer engagement throughout the lifecycle on Highway’s platform.