Senior Enterprise CSM: Retention, Growth & Strategy

UOH UPS Inc (Ohio); Nashville (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

UPS is seeking a Platinum Customer Success Manager to support a territory including Nashville, TN and surrounding areas. You will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success for strategic accounts.

Responsibilities include proactive engagement to mitigate churn, conducting business reviews, and developing tailored success plans to maximize ROI.

Qualifications

• Must have 5+ years in customer success, account management or supply chain consulting.
• Experience with large, high-value accounts and customer satisfaction metrics.
• Bachelor’s degree in business, marketing, or related field preferred.
• Strong relationship and negotiation skills.

Responsibilities

• Serve as primary point of contact for assigned accounts.
• Drive value realization and long-term success for strategic customers.
• Conduct frequent business reviews, in-person or virtual, to provide insights and recommendations.
• Develop and execute tailored success plans, driving adoption and ROI.
• Create strategies for upselling / cross‑selling opportunities to drive account growth.
• Collaborate with Sales, Support, UPS Operations and Care & Service Control to deliver solutions.

Skills

Relationship management

Interpersonal skills

Communication

Negotiation

Customer success

Account management

Supply chain consulting

CRM proficiency

Education

Bachelor’s degree in business/marketing or related field

Job description

UPS is seeking a Platinum Customer Success Manager to support a territory including Nashville, TN and surrounding areas. You will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success for strategic accounts.

Responsibilities include proactive engagement to mitigate churn, conducting business reviews, and developing tailored success plans to maximize ROI.