Strategic Freight Accounts Executive

Blackrock Logistics Inc; Fontana (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Blackrock Logistics Inc. is seeking a Commercial Account Manager to grow and manage a book of shipper relationships.

You’ll be the primary contact for assigned accounts, understanding shipping needs, securing capacity, resolving issues, and identifying growth opportunities. This high-visibility role blends relationship management, negotiation, and operational problem-solving in a fast-paced freight brokerage environment.

Qualifications

• 5+ years of experience in freight brokerage, 3PL, or transportation account management.
• Experience with truckload, LTL, and/or intermodal freight operations.
• Strong negotiation and relationship-building skills with a track record of retaining and growing accounts.
• Comfort working in a fast-paced, deadline-driven environment with shifting priorities.
• Experience with a TMS (e.g., McLeod, Revenova, Aljex) and CRM platforms.
• Excellent verbal and written communication skills.
• Bachelor's degree in supply chain, logistics, business, or related field (or equivalent industry experience).

Responsibilities

• Own and grow a portfolio of shipper accounts, serving as the primary point of contact for day-to-day service and strategic planning.
• Build pricing strategies and rate proposals in coordination with carrier sales and pricing teams.
• Negotiate rates and contracts with shippers to protect margin while remaining competitive.
• Partner with the carrier/capacity team to ensure reliable coverage on customer lanes, especially during volume spikes or capacity crunches.
• Monitor shipment performance (on-time pickup/delivery, tracking, documentation) and proactively resolve service issues.
• Identify upsell and cross-sell opportunities within existing accounts (new lanes, modes, services).
• Prepare and present quarterly business reviews (QBRs) with account performance data, market insights, and growth plans.
• Track account activity, opportunities, and communication in the CRM/TMS.
• Stay current on freight market trends, capacity conditions, and fuel/rate fluctuations to advise customers effectively.
• Collaborate cross-functionally with operations, pricing, carrier sales, and billing to ensure smooth execution.

Skills

Freight brokerage

Account management

Negotiation

Relationship building

TMS

CRM

Data analysis

Communication skills

Education

Bachelor's degree in supply chain, logistics, business, or related field

Tools

McLeod

Revenova

Aljex

CRM platforms

Job description

Blackrock Logistics Inc. is seeking a Commercial Account Manager to grow and manage a book of shipper relationships.

You’ll be the primary contact for assigned accounts, understanding shipping needs, securing capacity, resolving issues, and identifying growth opportunities. This high-visibility role blends relationship management, negotiation, and operational problem-solving in a fast-paced freight brokerage environment.