Strategic Forecasting & Capacity Planning Lead

Comcast; Denver (CO); On-site; USD 76,000 - 113,000; Full time

Job summary

Comcast is seeking a Senior Long-Range Forecasting & Capacity Planning Analyst to develop long-term staffing, capacity, and financial plans for non-call workloads. You will partner with Operations, Finance, and leaders to forecast demand, determine staffing needs, support budgeting, and quantify productivity and cost-saving opportunities.

Success requires translating drivers into financial impacts, creating custom models, and delivering clear recommendations for action.

Qualifications

• 7 years of experience in workforce planning, forecasting, capacity planning, finance, or operations analytics.
• Demonstrated ability to develop forecasting and staffing models when established tools or methodologies are not available.
• Experience developing long-range staffing and capacity models.
• Experience forecasting non-call workloads such as tickets, projects, cases, or back-office work.
• Strong financial modeling and budgeting experience.
• Ability to evaluate staffing requirements and quantify savings from business initiatives.
• Advanced Excel skills; Power BI, Tableau, SQL, or similar tools preferred.
• Strong analytical, communication, and business partnership skills.
• Ability to present complex findings and recommendations to leadership.

Responsibilities

• Develop and maintain custom forecasting, staffing, and capacity models for project-, ticket-, case-, and other non-call workloads.
• Translate workload forecasts into staffing requirements using productivity, utilization, shrinkage, and other operational assumptions.
• Support annual budgeting, monthly finance reviews, and workforce-related financial planning.
• Analyze actual performance against forecast and budget and explain key staffing and expense variances.
• Assess staffing and financial impacts of new products, initiatives, projects, or business changes.
• Build business cases to quantify headcount needs, labor savings, cost avoidance, productivity gains, and ROI.
• Track whether initiatives deliver expected staffing or financial benefits.
• Use analytics to identify risks, capacity opportunities, and process improvements.
• Partner with business leaders to understand future demand and provide clear staffing and financial recommendations.
• Lead improvements to forecasting and capacity-planning processes, tools, and methodologies.
• Mentor analysts and provide guidance on forecasting, financial modeling, and business analysis.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Skills

Forecasting

Capacity planning

Financial modeling

Education

Bachelor’s Degree

Tools

Power BI

Tableau

SQL

Job description

Comcast is seeking a Senior Long-Range Forecasting & Capacity Planning Analyst to develop long-term staffing, capacity, and financial plans for non-call workloads. You will partner with Operations, Finance, and leaders to forecast demand, determine staffing needs, support budgeting, and quantify productivity and cost-saving opportunities.

Success requires translating drivers into financial impacts, creating custom models, and delivering clear recommendations for action.