Senior Forecasting & Capacity Planning Lead

Comcast (CC) of Willow Grove; United States; Remote; USD 70,000 - 113,000; Full time

Job summary

Comcast Business is seeking a Senior Long-Range Forecasting & Capacity Planning Analyst in the United States. You will develop long-term staffing, capacity, and financial plans for non-call workloads and collaborate with Operations, Finance, and business leaders to forecast demand and quantify productivity and cost-saving opportunities.

You will build and maintain custom forecast models, translate drivers into impacts, and provide actionable recommendations to leadership.

Qualifications

• 7+ years of experience in workforce planning, forecasting, capacity planning, finance, or operations analytics.
• Ability to develop forecasting and staffing models when established tools are not available.
• Experience forecasting non-call workloads such as tickets, projects, cases, or back-office work.

Responsibilities

• Develop and maintain custom forecasting, staffing, and capacity models for non-call workloads.
• Translate workload forecasts into staffing requirements using productivity, utilization, shrinkage, and other operational assumptions.
• Support annual budgeting, monthly finance reviews, and workforce-related financial planning.
• Analyze actual performance against forecast and budget and explain key staffing and expense variances.
• Assess staffing and financial impacts of new products, initiatives, projects, or business changes.
• Build business cases to quantify headcount needs, labor savings, cost avoidance, productivity gains, and ROI.
• Track whether initiatives deliver expected staffing or financial benefits.
• Use analytics to identify risks, capacity opportunities, and process improvements.
• Partner with business leaders to understand future demand and provide clear staffing and financial recommendations.
• Lead improvements to forecasting and capacity-planning processes, tools, and methodologies.
• Mentor analysts and provide guidance on forecasting, financial modeling, and business analysis.

Skills

Analytical Thinking

Communication

Workforce Planning

Education

Bachelor's Degree

Tools

Power BI

Tableau

SQL

Job description

Comcast Business is seeking a Senior Long-Range Forecasting & Capacity Planning Analyst in the United States. You will develop long-term staffing, capacity, and financial plans for non-call workloads and collaborate with Operations, Finance, and business leaders to forecast demand and quantify productivity and cost-saving opportunities.

You will build and maintain custom forecast models, translate drivers into impacts, and provide actionable recommendations to leadership.