Strategic Forecasting & Capacity Planning Lead

Comcast; Lakewood (CO); On-site; USD 76,000 - 113,000; Full time

Job summary

Comcast in Colorado seeks a Senior Long-Range Forecasting & Capacity Planning Analyst to develop long-term staffing, capacity, and financial plans for non-call workloads. This role partners with Operations, Finance, and business leaders to forecast demand, determine staffing requirements, support budgeting, evaluate new initiatives, and quantify productivity and cost-saving opportunities.

Because traditional forecasting tools do not support many of these workloads, you will develop and maintain

Qualifications

• 7+ years of experience in workforce planning, forecasting, capacity planning, finance, or operations analytics.
• Ability to develop forecasting and staffing models when established tools or methodologies are not available.
• Experience developing long-range staffing and capacity models.
• Experience forecasting non-call workloads such as tickets, projects, cases, or back-office work.
• Strong financial modeling and budgeting experience.
• Ability to evaluate staffing requirements and quantify savings from business initiatives.
• Advanced Excel skills; Power BI, Tableau, SQL, or similar tools preferred.
• Strong analytical, communication, and business partnership skills.
• Ability to present complex findings and recommendations to leadership.

Responsibilities

• Develop and maintain custom forecasting, staffing, and capacity models for project-, ticket-, case-, and other non-call workloads.
• Translate workload forecasts into staffing requirements using productivity, utilization, shrinkage, and other operational assumptions.
• Support annual budgeting, monthly finance reviews, and workforce-related financial planning.
• Analyze actual performance against forecast and budget and explain key staffing and expense variances.
• Assess staffing and financial impacts of new products, initiatives, projects, or business changes.
• Build business cases to quantify headcount needs, labor savings, cost avoidance, productivity gains, and ROI.
• Track whether initiatives deliver expected staffing or financial benefits.
• Use analytics to identify risks, capacity opportunities, and process improvements.
• Partner with business leaders to understand future demand and provide clear staffing and financial recommendations.
• Lead improvements to forecasting and capacity-planning processes, tools, and methodologies.
• Mentor analysts and provide guidance on forecasting, financial modeling, and business analysis.

Skills

Forecasting

Workforce planning

Financial modeling

Excel

Power BI

Tableau

SQL

Analytical thinking

Communication

Education

Bachelor's Degree

Tools

Power BI

Tableau

SQL

Job description

Comcast in Colorado seeks a Senior Long-Range Forecasting & Capacity Planning Analyst to develop long-term staffing, capacity, and financial plans for non-call workloads. This role partners with Operations, Finance, and business leaders to forecast demand, determine staffing requirements, support budgeting, evaluate new initiatives, and quantify productivity and cost-saving opportunities.

Because traditional forecasting tools do not support many of these workloads, you will develop and maintain