Sr. Long-Range Forecasting & Capacity Planning Analyst

Comcast; Denver (CO); On-site; USD 76,000 - 113,000; Full time

Job summary

Comcast is seeking a Senior Long-Range Forecasting & Capacity Planning Analyst to develop long-term staffing, capacity, and financial plans for non-call workloads. You will partner with Operations, Finance, and leaders to forecast demand, determine staffing needs, support budgeting, and quantify productivity and cost-saving opportunities.

Success requires translating drivers into financial impacts, creating custom models, and delivering clear recommendations for action.

Qualifications

• 7 years of experience in workforce planning, forecasting, capacity planning, finance, or operations analytics.
• Demonstrated ability to develop forecasting and staffing models when established tools or methodologies are not available.
• Experience developing long-range staffing and capacity models.
• Experience forecasting non-call workloads such as tickets, projects, cases, or back-office work.
• Strong financial modeling and budgeting experience.
• Ability to evaluate staffing requirements and quantify savings from business initiatives.
• Advanced Excel skills; Power BI, Tableau, SQL, or similar tools preferred.
• Strong analytical, communication, and business partnership skills.
• Ability to present complex findings and recommendations to leadership.

Responsibilities

• Develop and maintain custom forecasting, staffing, and capacity models for project-, ticket-, case-, and other non-call workloads.
• Translate workload forecasts into staffing requirements using productivity, utilization, shrinkage, and other operational assumptions.
• Support annual budgeting, monthly finance reviews, and workforce-related financial planning.
• Analyze actual performance against forecast and budget and explain key staffing and expense variances.
• Assess staffing and financial impacts of new products, initiatives, projects, or business changes.
• Build business cases to quantify headcount needs, labor savings, cost avoidance, productivity gains, and ROI.
• Track whether initiatives deliver expected staffing or financial benefits.
• Use analytics to identify risks, capacity opportunities, and process improvements.
• Partner with business leaders to understand future demand and provide clear staffing and financial recommendations.
• Lead improvements to forecasting and capacity-planning processes, tools, and methodologies.
• Mentor analysts and provide guidance on forecasting, financial modeling, and business analysis.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Skills

Forecasting

Capacity planning

Financial modeling

Education

Bachelor’s Degree

Tools

Power BI

Tableau

SQL

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Senior Long-Range Forecasting & Capacity Planning Analyst is responsible for developing long-term staffing, capacity, and financial plans for operations driven primarily by projects, tickets, cases, and other non-call workloads. This role partners with Operations, Finance, and business leaders to forecast demand, determine staffing requirements, support budgeting, evaluate new initiatives, and quantify productivity and cost-saving opportunities. Because traditional forecasting tools do not support many of these workloads, this role will also be responsible for developing and maintaining custom forecast and staffing models. Success in this role requires more than producing a forecast. The individual must understand the business drivers behind the forecast, translate those drivers into financial and operational impacts, and provide clear recommendations on the actions the business should take.

Job Description

The Senior Long-Range Forecasting & Capacity Planning Analyst is responsible for developing long-term staffing, capacity, and financial plans for operations driven primarily by projects, tickets, cases, and other non-call workloads. This role partners with Operations, Finance, and business leaders to forecast demand, determine staffing requirements, support budgeting, evaluate new initiatives, and quantify productivity and cost-saving opportunities. Success in this role requires more than producing a forecast. The individual must understand the business drivers behind the forecast, translate those drivers into financial and operational impacts, and provide clear recommendations on the actions the business should take.

Responsibilities

• Develop and maintain custom forecasting, staffing, and capacity models for project-, ticket-, case-, and other non-call workloads.
• Translate workload forecasts into staffing requirements using productivity, utilization, shrinkage, and other operational assumptions.
• Support annual budgeting, monthly finance reviews, and workforce-related financial planning.
• Analyze actual performance against forecast and budget and explain key staffing and expense variances.
• Assess staffing and financial impacts of new products, initiatives, projects, or business changes.
• Build business cases to quantify headcount needs, labor savings, cost avoidance, productivity gains, and ROI.
• Track whether initiatives deliver expected staffing or financial benefits.
• Use analytics to identify risks, capacity opportunities, and process improvements.
• Partner with business leaders to understand future demand and provide clear staffing and financial recommendations.
• Lead improvements to forecasting and capacity-planning processes, tools, and methodologies.
• Mentor analysts and provide guidance on forecasting, financial modeling, and business analysis.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Qualifications

• 7 years of experience in workforce planning, forecasting, capacity planning, finance, or operations analytics.
• Demonstrated ability to develop forecasting and staffing models when established tools or methodologies are not available.
• Experience developing long-range staffing and capacity models.
• Experience forecasting non-call workloads such as tickets, projects, cases, or back-office work.
• Strong financial modeling and budgeting experience.
• Ability to evaluate staffing requirements and quantify savings from business initiatives.
• Advanced Excel skills; Power BI, Tableau, SQL, or similar tools preferred.
• Strong analytical, communication, and business partnership skills.
• Ability to present complex findings and recommendations to leadership.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Workforce Planning; Analytical Thinking; Communication

Salary:

Colorado Pay Range: $75,582.74 – $113,374.11

Additional Range: This job can be performed in Illinois with a Pay Range of $68,711.58 – $113,374.11

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Job Family Group: Customer Service