Strategic Focus Account Specialist

Ingevity; North Charleston (SC); On-site; GBP 32,000 - 42,000; Full time

Job summary

Ingevity is seeking a skilled Focus Account Representative to build and maintain relationships with key customers within the Supply Chain division in the United Kingdom. The role focuses on delivering exceptional service, collaborating across the sales and product teams, and driving continuous improvement in account performance.

The ideal candidate has over 5 years in a senior customer-facing role, SAP S/4HANA experience, and strong communication skills.

Qualifications

• Minimum of 5 years in a senior customer-facing role.
• Experience with SAP S/4HANA is desirable.
• European language skills are highly desirable.
• Strong communication and problem-solving abilities.
• Export experience is beneficial.
• Ability to build trusted relationships with internal/external customers.

Responsibilities

• Build trustful relationships with focus customers
• High focus on building customer intimacy and delivering exceptional customer service
• Work closely with other members of the customer service team to manage orders and enquiries and provide updates
• Collaborate with supply chain to maximize service levels
• Build internal relationships with the sales team
• Actively support the sales team in customer meetings, both face to face and virtual
• Active participation in Focus account strategic meetings
• Work collaboratively with sales to understand the customer forecast and constrained forecast
• Work collaboratively with sales and product management to understand the customer pricing structure and oversee the updates in the system
• Accountability for the reporting of customer complaints within our system and corrective actions
• Ensure customer satisfaction following resolution of customer complaint
• Coordinate the resolution of credit issues with sales team, finance and the customer
• Follow up regularly with customers to obtain voice of the customer
• Keep the business updated on information relevant to the focus accounts
• Identify and lead on continuous improvement activities

Skills

Customer facing

SAP S/4HANA

Languages (EU)

Export experience

Relationship building

Communication

Tools

SAP S/4HANA

Job description

Ingevity is seeking a skilled Focus Account Representative to build and maintain relationships with key customers within the Supply Chain division in the United Kingdom. The role focuses on delivering exceptional service, collaborating across the sales and product teams, and driving continuous improvement in account performance.

The ideal candidate has over 5 years in a senior customer-facing role, SAP S/4HANA experience, and strong communication skills.