Focus Account Representative

Ingevity; North Charleston (SC); On-site; GBP 32,000 - 42,000; Full time

Job summary

Ingevity is seeking a skilled Focus Account Representative to build and maintain relationships with key customers within the Supply Chain division in the United Kingdom. The role focuses on delivering exceptional service, collaborating across the sales and product teams, and driving continuous improvement in account performance.

The ideal candidate has over 5 years in a senior customer-facing role, SAP S/4HANA experience, and strong communication skills.

Qualifications

• Minimum of 5 years in a senior customer-facing role.
• Experience with SAP S/4HANA is desirable.
• European language skills are highly desirable.
• Strong communication and problem-solving abilities.
• Export experience is beneficial.
• Ability to build trusted relationships with internal/external customers.

Responsibilities

• Build trustful relationships with focus customers
• High focus on building customer intimacy and delivering exceptional customer service
• Work closely with other members of the customer service team to manage orders and enquiries and provide updates
• Collaborate with supply chain to maximize service levels
• Build internal relationships with the sales team
• Actively support the sales team in customer meetings, both face to face and virtual
• Active participation in Focus account strategic meetings
• Work collaboratively with sales to understand the customer forecast and constrained forecast
• Work collaboratively with sales and product management to understand the customer pricing structure and oversee the updates in the system
• Accountability for the reporting of customer complaints within our system and corrective actions
• Ensure customer satisfaction following resolution of customer complaint
• Coordinate the resolution of credit issues with sales team, finance and the customer
• Follow up regularly with customers to obtain voice of the customer
• Keep the business updated on information relevant to the focus accounts
• Identify and lead on continuous improvement activities

Skills

Customer facing

SAP S/4HANA

Languages (EU)

Export experience

Relationship building

Communication

Tools

SAP S/4HANA

Job description

Job Family

Supply Chain

Overview

Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results.

At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.

Already a leader in markets in which we compete, we leverage our deep technical expertise and knowledge of our customers’ industries to turn complex challenges into powerful possibilities and value-added solutions. We prize creativity and imagination and we’re always looking for a better, smarter way of doing things.

We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us. Our people are our most valued asset, and the foundation of our success. Interested? We thought you might be, and we’re so glad!

About Us

Ingevity provides specialty chemicals and high-performance carbon materials and technologies that purify, protect and enhance the world around us. Through a team of talented and experienced people, Ingevity develops, manufactures and brings to market products and processes that help customers solve complex problems. These products are used in a variety of demanding applications, including asphalt paving, oil exploration and production, agrochemicals, adhesives, lubricants, publication inks and automotive components that reduce gasoline vapor emissions.

Headquarters in North Charleston, South Carolina, Ingevity operates from more than 25 locations around the world and employs approximately 1,750 people. But no matter where we’re doing business, we do things the right way – with a focus on integrity, sustainability, and positively contributing to the communities in which our employees live and work. The company is traded on the New York Stock Exchange (NYSE: NGVT). For more information visit www.ingevity.com

The Engineered Polymers business is the market leader in Caprolactone and Polycaprolactone products globally. The business is geographically balanced. Our products go into a very diverse set of applications such as Polyurethane Materials, Adhesives & Sealants, Coatings, Polymer additives and Bioplastics that are used for end markets such as Industrial equipment, Automotive, Footwear, Consumer packaging, Electronic devices, Medical and Furniture. The performance characteristics of the CAPA chemistry provides unique properties in our targeted end markets that allow both us and our customers to differentiate through innovative new products.

Job Summary

Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results. At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.

Already a leader in markets in which we compete, we leverage our deep technical expertise and knowledge of our customers’ industries to turn complex challenges into powerful possibilities and value-added solutions. We prize creativity and imagination and we’re always looking for a better, smarter way of doing things. We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us.

We are looking for a skilled Focus account representative in Customer Service to build and maintain relationships with a portfolio of important customers. The goal is to contribute in sustaining and growing our business to achieve long term success. As Focus Account Representative, you will be part of a cross functional team that collaborates to meet internal objectives and exceed customer expectations.

Job Responsibilities

The following responsibilities are associated with this job role but are not limited to:

• Build trustful relationships with focus customers
• High focus on building customer intimacy and delivering exceptional customer service
• Work closely with other members of the customer service team to effectively manage customer orders and enquiries and communicate effectively with the customer to provide up to date information
• Collaborate with supply chain to maximize service levels and create a seamless experience for the customer
• Build strong internal relationships with the sales team to enable a collaborative working environment
• Actively support the sales team in customer meetings, both face to face and virtual
• Active participation in Focus account strategic meetings
• Work collaboratively with sales to understand the customers forecast and constrained forecast
• Work collaboratively with sales and product management to understand the customer pricing structure and oversee the updates in the system
• Accountability for the reporting of customer complaints within our system and subsequent communications back to the customer in a timely manner. The incumbent will also participate in a broader cross functional complaints team to ensure the root cause is identified and a corrective action is in place to avoid reoccurrence.
• Ensure customer satisfaction following resolution of customer complaint.
• Coordinate the resolution of credit issues with sales team, finance and the customer
• Follow up regularly with customers to obtain “voice of the customer”
• Keep the business updated on information relevant to the focus accounts
• Identify and lead on continuous improvement activities

Experience

• A minimum of 5 years’ experience in a senior customer facing role
• SAP experience, preferably S4 HANA - desirable
• European language skills are highly desirable
• Strong communication skills
• Strong problem solving and decision-making skills
• Export experience
• Relationship builder with the ability to win the trust and respect of internal and external customers

Behaviours

You will have a positive and flexible approach with a can-do attitude, be able to manage multiple relationships simultaneously and be able to communicate client needs and demands to the business. You will be a self‑starter, creative problem solver and adaptable and open to change. You are someone who will take ownership and accountability to ensure full customer satisfaction.

EQUAL OPPORTUNITY STATEMENT

Ingevity as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to background checks as permitted or required by company policy or applicable law.

Data Privacy

Ingevity is committed to respecting your data privacy, to further understand how Ingevity uses your data please visit our website at https://www.ingevity.com/legal-privacy/

Ingevity is committed to being and Equal opportunity employer and aims to not discriminate unlawfully on any grounds.

Recruiting Agencies

Ingevity does not accept unsolicited resumes and therefore, will not be responsible for any fees associated with unsolicited resumes.