Strategic Firm Operations Leader

Smith-Marion-; Redlands (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

401(k) profit-sharing

Health insurance

Dental insurance

Vision insurance

Life insurance

Jury duty paid

Wellness program

Office closed holidays

Job summary

Smith Marion & Co. is seeking an experienced Firm Administrator to lead and support internal operations in a dynamic, collaborative public accounting firm.

This role partners with the CEO, CFO, COO, and Principals to drive strategy, operational excellence, and the firm’s growth while maintaining a strong culture. You will oversee administrative infrastructure, HR programs, IT coordination, and inter-office coordination, ensuring efficient processes and accountability across locations.

Qualifications

• Bachelor’s degree in Business Administration, HR, Management, Accounting, or related field preferred.
• Five or more years of progressive leadership experience in firm administration, operations, HR, or professional services management required.
• Experience supporting executive leadership teams and managing organization-wide operational initiatives required.
• Experience with operational software and practice management systems preferred.

Responsibilities

• Lead and support the firm’s operational, administrative, HR, and infrastructure functions.
• Partner with the CEO, CFO, COO, and Principals to support firm strategy and growth.
• Oversee day-to-day operations across all office locations ensuring efficiency and accountability.
• Develop, implement, and improve operational systems, workflows, and administrative infrastructure.
• Manage vendors, software platforms, insurance, leases, licenses, telecommunications, and service agreements.
• Oversee HR programs, policies, systems, and employee experience.
• Supervise the IT Coordinator and oversee technology, cybersecurity, and infrastructure initiatives.
• Provide leadership to Office Managers and align office operations.
• Prepare operational reports, KPI metrics, and leadership materials for meetings.
• Coordinate leadership meetings, retreats, and firm events.
• Handle special projects as assigned by leadership.

Skills

Executive presence

Leadership

Strategic thinking

Operational execution

Communication

Relationship management

Confidentiality

Problem-solving

Change management

Education

Bachelor's degree required

Tools

Operational software

Practice management systems

Job description

Smith Marion & Co. is seeking an experienced Firm Administrator to lead and support internal operations in a dynamic, collaborative public accounting firm.

This role partners with the CEO, CFO, COO, and Principals to drive strategy, operational excellence, and the firm’s growth while maintaining a strong culture. You will oversee administrative infrastructure, HR programs, IT coordination, and inter-office coordination, ensuring efficient processes and accountability across locations.