Executive Firm Operations & HR Leader

Smith Marion & Co.; Franklin (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

10 paid holidays

160 hours of paid time off annually

401(k) profit-sharing plan

Health, dental, and vision insurance

Group life insurance

Paid jury duty

Wellness program

Office closed Christmas Eve - New Year

Job summary

Smith Marion & Co. is seeking an experienced Firm Administrator to drive internal operations, HR, and infrastructure in a collaborative, professional services setting.

This executive role partners closely with the CEO and principals to align operations with strategic growth and organizational accountability. The role requires strong leadership, cross-functional collaboration, and a focus on process improvement, confidentiality, and professional service excellence.

Qualifications

• Bachelor's degree or higher in a related field.
• Five+ years of progressive leadership experience in firm administration, operations, HR, or professional services management.
• Experience supporting executive leadership teams and managing organization-wide operational initiatives.

Responsibilities

• Serve as a strategic operational partner to the CEO, CFO, COO, and Principals while supporting firm-wide initiatives and planning.
• Oversee day-to-day firm operations across all office locations for efficiency, consistency, scalability, and accountability.
• Develop and improve operational systems, workflows, and administrative infrastructure.
• Manage vendors, software platforms, insurance, leases, licenses, telecommunications, and related service agreements.
• Oversee operational reporting, billing coordination, compliance processes, and systems maintenance.
• Provide leadership and oversight of HR programs, ensuring compliance and employee development.
• Supervise the IT Coordinator and support cybersecurity and infrastructure initiatives.
• Provide leadership to Office Managers for consistency across offices.
• Prepare operational reports and KPI tracking for leadership meetings.
• Coordinate leadership meetings, events, and recruitment initiatives.

Skills

Executive leadership

Strategic thinking

Organizational development

Process improvement

Communication

Problem solving

Change management

Confidentiality

Education

Bachelor's degree in Business Administration / Management / Accounting

Tools

Practice management systems

Job description

Smith Marion & Co. is seeking an experienced Firm Administrator to drive internal operations, HR, and infrastructure in a collaborative, professional services setting.

This executive role partners closely with the CEO and principals to align operations with strategic growth and organizational accountability. The role requires strong leadership, cross-functional collaboration, and a focus on process improvement, confidentiality, and professional service excellence.