Executive Firm Operations & HR Leader (In-Office)

Smith Marion & Co.; Franklin (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

10 paid holidays per year

160 hours of paid time off annually

401(k) profit-sharing plan

Health, dental, and vision insurance

Group life insurance

Paid jury duty

Wellness program

Office closed Christmas Eve - New Year

Job summary

Smith Marion & Co. is seeking an experienced Firm Administrator to lead and support its internal operations within a collaborative, professional services environment in Franklin, TN.

You will partner with the CEO, CFO, COO, and Principals to drive operational excellence, HR programs, and infrastructure strategies, while ensuring a culture of accountability and work life balance across all offices. This executive role oversees operations, billing, IT, facilities, and vendor management, and

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Management, Accounting, or related field preferred.
• Five or more years of progressive leadership experience in firm administration, operations, human resources, or professional services management required.
• Experience supporting executive leadership teams and managing organization-wide operational initiatives required.
• Experience with operational software and practice management systems preferred.

Responsibilities

• Serve as a strategic operational partner to the CEO, CFO, COO, and Principals while supporting firm-wide initiatives.
• Oversee day-to-day firm operations across all office locations while ensuring operational efficiency, consistency, scalability, and accountability.
• Proactively develop, implement, and improve operational systems, workflows, internal processes, and administrative infrastructure.
• Manage firm operational resources including vendors, software platforms, insurance, leases, licenses, telecommunications, and related service agreements.
• Oversee operational reporting, billing coordination, compliance processes, and firm systems maintenance.
• Provide leadership and oversight of the firm's human resources function, ensuring HR programs, policies, systems, and processes effectively support organizational objectives, employee development, compliance requirements, and the overall employee experience.
• Supervise the IT Coordinator and support firm-wide technology, cybersecurity, operational continuity, and infrastructure initiatives.
• Provide leadership and oversight to Office Managers while ensuring consistency and operational alignment across office operations and administrative functions.
• Prepare operational reports, leadership materials, KPI tracking, and related information for leadership and Principal meetings.
• Coordinate leadership meetings, retreats, firm events, recruiting events, and operational initiatives as needed.
• Special projects as assigned by leadership.

Skills

Executive leadership

Operations management

HR management

Strategic thinking

Communication

Process improvement

Change management

Confidentiality

Cross-functional leadership

Education

Bachelor’s degree in Business Administration or related field

Tools

Practice management software

Job description

Smith Marion & Co. is seeking an experienced Firm Administrator to lead and support its internal operations within a collaborative, professional services environment in Franklin, TN.

You will partner with the CEO, CFO, COO, and Principals to drive operational excellence, HR programs, and infrastructure strategies, while ensuring a culture of accountability and work life balance across all offices. This executive role oversees operations, billing, IT, facilities, and vendor management, and